Acrobat DC Fill and Sign feature crashes program.

[jamesw61708891]

Hello All,

I'm currently running into an issue with Acrobat DC's Fill and Sign feature for signing a document where any time I use fill and sign and type in ACC it crashes the entire program. I've tried running repairs on the program and uninstalling and reinstalling and it continues to do this. I'm trying to type in ACC because it is part of my job title but can't because it crashes after the second c is typed. It does not do this with any other AC combination, only ACC. It also doesn't matter if the letters are uppercase or lower case. It seems the letter combination itself is causing the crash. Has anyone come across an issue like this or know of a solution?

[code0101]

When they sent us the fix they sent this with it. Seems stupid and if the links still worked I'd sent them to you guys but they don't and I didn't save the files but I know it works.  "This is a private fix patch that we are sharing with you. Please don't share this info.”

[Dean Bailes]

....riiiiight..... I hope you have entered any credit card information anywhere since then!

[code0101]

Lol. The files were legit and actually corrected the issue. They were DLL files which I know can contain call back sections for viruses but luckly this computer is only used to fill out information for landscaping layout and nothing important...

[LandTrust1461]

I have the same issue. Acrobat DC has become unusable. Not clear why the 'private patch' files are not made available when I message support. Our org uses Acrobat alot, this is a pain!.

[adamk99108214]

I have a user that uses this all day everyday and needs the fix . Please assist if that means sharing the private fix.

[millanj34448614]

try:

• Go to https://cloud.acrobat.com/ and sign in with your credentials.
• At the top right corner of the screen, you will see an dropdown with your username on it.
• Click it and go to Settings. make sure the yellow part is unclicked.

[LandTrust1461]

Just found this in the other thread and it works. Thanks for posting it, Millan.

This raises another question, though. Why would you locate settings that control the day to day functionality of an OFFLINE application ONLINE accessible only by a browser and account login??

I realize Acrobat DC is a 'cloud' application but it still functions as one installed on your computer... having to go to the browser to turn off key settings is unacceptable, IMO.

[mctdtn]

It seems like the cached autofill suggestions are overflowing the memory buffer, causing the crash. 

Scenario 1.  My users who ARE NOT crashing use a "fresh" PDF form that hasn't had information previously entered or saved

Scenario 2. My users who ARE crashing are using an heavily used PDF form (utilized hundreds to thousands of times per month) that is saved and they simply overwrite the form's previously filled data, enter something new, and then save.... which likely fills up the Suggestions cache for that particular file; that file will have thousands of unique fill and sign entries in the course of their work.

There's nothing wrong with either of my user's usage, as autofill/suggestions is intended to improve clerical efficiency for forms that are used often, as well as data that is entered often.

Adobe really needs to fix this.  I can remedy this by disabling autofill Suggestions, but it then tanks my worker's efficiency since they have to re-enter data that they could have otherwise autofilled via Suggestions.  Adobe needs to utilize some kind of cleanup process for handling the cached Suggestions data, because it's overflowing the memory buffer.

[arik59193744]

Yep, having this problem too!

Turning off auto-suggestions worked but pretty incredible so many people are reporting this issue and Adobe hasn't fixed it by now.

[jackih71188366]

Having almost the same problem that just started in past couple days.  I have been working on a document in the "Fill and Sign" and am able to save it only 1 time, then it locks up the whole program.  the only way I can get out of program, is with the task manager.  I then have to reboot computer to be able to work on document again and after the 1 save, it locks up again, and have to use task manager and reboot to continue.  Very Frustrating.  Doing the repair installation and reinstalling the program did not fix this.   I use Windows 10.

Are there any fixes for this?

[jackih71188366]

I tried this going into forms and turning off the auto-complete, and that seems to have helped.  I do have the latest update which didn't help the fix and send issue.

Version: 19.12.20034.328841

    Creation Date: 2019/05/02

[sangrover]

Hi All,

We have shipped an new update in May and I will request all of you to please make sure that you are on the latest version. Go to Help > Check for Updates.

Please let us know in case you still experience the issue.

Regards,
Sandeep

[charless40132199]

I have the newest version: 19.012.20034.

But, it still crashes.  Acrobat gets a bit further than before: now it will show my signature under the "fill and sign" icon when I click on that icon.  However, after about 1 second, Acrobat closes itself.

I'm on Windows 10 Pro v1809 build 17763.437.  I have the latest patches installed on it.

So, I'm still experiencing the issue.

[sangrover]

Hi charless40132199,

Could you please share the following :

1. Do you see a crash only when you enter the Fill and Sign app? Can you try using some other application on the PDF?

2. Does the crash happens with all PDF's or some specific PDF? If possible can you share a sample PDF with us.

3. Kindly enable automatic crash dump generation on your machine by following the below steps :

• Download the dump generation reg file from https://files.acrobat.com/a/preview/0ce1df07-ddd3-4b8f-9bda-13ce2260a198.
• Double click and run the dump.reg file.
• Once the registry is successfully applied, the crash dumps will get generated in "C:\dumps" folder.
• Try to reproduce the crash in Acrobat and share the dump with us.

You can directly mail me at [Personal details removed by the moderator]

Thanks and Regards,
Sandeep Grover

[charless40132199]

Due to some other error in updating, I ended up uninstalling Acrobat DC (and any other Adobe products) and then reinstalling.  The install took a long time, but its now working fine.

[ronmarlowe]

Oh, that would NOT work for me.  My version crashes only when I try to sign myself, but works fine when I send to others to sign.  I have way too many paid add-ons attached to Acrobat to just do a complete wipe and reinstall.  I'd spend half a day getting new install codes from my suppliers.

[prou99673225]

Hi,

Thanks for writing out to us. Kindly enable automatic crash dump generation on your machine by following the below steps :

1. Download the dump generation reg file from https://files.acrobat.com/a/preview/0ce1df07-ddd3-4b8f-9bda-13ce2260a198.
2. Double click and run the dump.reg file.
3. Once the registry is successfully applied, the crash dumps will get generated in "C:\dumps" folder.
4. Try to reproduce the crash in Reader and share the crash dump with us.

Please let us know in case of any query.

Regards,

Sandeep

[ronmarlowe]

Yeah, like no.  I'm not going to run a registry file from a Level 1 user on my system.

[sangrover]

Hi,

Thanks for writing out to us. Kindly enable automatic crash dump generation on your machine by following the below steps :

1. Download the dump generation reg file from https://files.acrobat.com/a/preview/0ce1df07-ddd3-4b8f-9bda-13ce2260a198.
2. Double click and run the dump.reg file.
3. Once the registry is successfully applied, the crash dumps will get generated in "C:\dumps" folder.
4. Try to reproduce the crash in Reader and share the crash dump with us.

Please let us know in case of any query.

Regards,

Sandeep

[william382]

I'm late to the party..  Having this issue on 1x(edit: a few) users account so far.  Ran a repair, nada.  Where can I send these dumps to?

Edit:  Adobe Acrobat DC 19.012.20034 on Windows 10 1809 Build 17763.503

[MeenakshiNegi]

Hi William,

You may share a link to dumps over here using the steps provided here How to share a file using Adobe Document Cloud

Or you can share the file in a private message. Take the help of the steps provided in the following help link to initiate a private message.

- How Do I Send Private Message

Regards,

Meenakshi

[william382]

Looks like our issue was Net Documents.  They said they fixed the issue and that Adobe released another update that triggered the issue again with their add-on.  I asked them to update their documentation a week ago and they still have not.

Net Document users are impacted by Fill and Sign crash still.

Special thanks to the CSR, she got another call with a person running Net Documents and made the connection: CRM:01150000005612

[ronmarlowe]

That makes sense (I'm a Net Documents user as well).

[william382]

They(NetDocs) just pushed an optional update that has fixed this on our side.

IDK the link policy here.  The version # is 2.5.2

[Nós]

Has there been any type of resolution to this crashing issue when trying to use Fill & Sign feature?
For my user (using Win 10) we have tried the repair, turning off "Suggest words", and uninstalling and reinstalling and they still keep crashing, no matter the PDF they are trying to sign.