Acrobat DC Fill and Sign feature crashes program.

Report · Dec 07, 2018

Hello All,

I'm currently running into an issue with Acrobat DC's Fill and Sign feature for signing a document where any time I use fill and sign and type in ACC it crashes the entire program. I've tried running repairs on the program and uninstalling and reinstalling and it continues to do this. I'm trying to type in ACC because it is part of my job title but can't because it crashes after the second c is typed. It does not do this with any other AC combination, only ACC. It also doesn't matter if the letters are uppercase or lower case. It seems the letter combination itself is causing the crash. Has anyone come across an issue like this or know of a solution?

Report · Jul 17, 2024

not sure if this will solve your issue but maybe you can give it a try?

Go to the location mentioned below and deleted the following files:

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk

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Report · Jul 23, 2024

Legend! Thank you for this! Works beautifully!

Report · Jul 24, 2024

Would you be able to tell me where to locate these files?

Report · Jul 24, 2024

@Abigail38798841946e We have a new patch release today.

Please update the application to the latest version and let us know if the issue persists.

-Souvik

Report · Jul 24, 2024

Thank you so much!! It worked for me. May I know the explanation for this one?

Report · Jul 25, 2024

This issue is still happening in 2024. 8 Years later. This method works. Thank you.

Report · Jul 25, 2024

Can you tell me how or where to locate these files? I have been trying to solve this signature crash issue for two days! Thank you!

Report · Jul 24, 2024

Hi, whwrte do I go to fund the files?

Report · Jul 25, 2024

Open Windows Explorer and in the address bar, type "%appdata%" and then you can browse thru the folder.

Btw, before you follow this fix, perhaps you can run the update and see if that will fix the issue? @S. S did say that they have released an update that fixes this.

Report · Jul 25, 2024

@Pebble.X Yes.

The new patch has a fix for the issue.

-Souvik

Report · Aug 01, 2024

Still happening for a user on version 24.002.20965, user clicks on signature and it crashes.

Report · Aug 01, 2024

Hi @urielg34360030,

Hope you are doing well. Sorry for your experience!

Would you mind trying the steps mentioned in the correct answer and seeing if they work? The files should be visible in the AppData\Roaming folder.

If the issue still persists, please use this link: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html to collect crash logs and share the unique ID of the log.

-Souvik

Report · Mar 05, 2025

2025 this is an issue still, randomly comes back once a week, the correct answer works, but this issue keeps coming back, the files return to the folder and need to be manually deleted each time.

Is there a more pemnanat solution?