Hi @Angie24615019u9bv,   Hope you are doing well. Sorry for the trouble.   We were aware of the issue, and a fix has been released around the same.   Would you mind updating the app to the latest version (2025.001.2043x) and let us know if the issue is fixed for you? To do so, go to Menu-> Help-> Check for Updates. Regards, Souvik. ... View more

Hi @ALFRED -johann-5495779,   Hope you are doing well. Sorry for the trouble.    Would you mind letting us know the app version of Acrobat you are using? Have you tried installing the latest version (2025.001.2043x)? This can be downloaded from here: https://adobe.ly/4hrdGyU   If this does not work please help us gather logs from your machine: https://adobe.ly/4l1gBRA. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us.    Look forward to hearing from you. Regards, Souvik. ... View more

Hi @technology admin,   Hope you are doing well. Sorry for the trouble.   Are you using an IT machine? From the description, there are high chances that the updater has been disabled from the backend.   If yes, the best person to reach out to here, would be your organization's IT team, to enable the updater from the backend.   If not, you can check for the lockable setting mentioned here: https://adobe.ly/4iH7GD9.   Just to give a brief: 1. You need to get to the location: Library/Preferences/com.adobe.Acrobat.Pro.plist 2. Locate the boolean bUpdater 3. Change the value to 1   If this does not work, please help us gather logs from your machine: https://adobe.ly/4l1gBRA. You can upload logs using this tool and share your Unique log ID with us.    Look forward to hearing from you. Regards, Souvik. ... View more

Hi @Dave.Cox,   Hope you are doing well. Sorry for the trouble.   From the description, it seems like the Add-in has been removed or is corrupted which is the reason you are not able to use the same.   Would you mind trying the steps mentioned in the help article here: https://adobe.ly/4bOk0PS.   Let us know how it goes. Regards, Souvik. ... View more

Hi @pj_0708,   Hope you are doing well. Sorry for the trouble.   Would you mind sharing a few details for further investigation: 1. The app version number of Acrobat you use (go to Home-> Profile-> About Acrobat); 2. The iPadOS version of your device; 3. A screenshot of the error you see; 4. A sample file where you experience this.   From the description, it seems like you are try to use an XFA form (government forms or legal forms). Is this the case?  If yes, such forms are created using LiveCycle Designer, whose architecture is very heavy, thus rendering Acrobat unable to work with them.   Look forward to hearing from you. Regards, Souvik. ... View more

Hi @ks1014,   Thank you for writing in!   I have forwarded this to the dev team for further investigation and will get back to you once I hear back. Regards, Souvik. ... View more

Hi @David35291208lhrp,   Hope you are doing well. Sorry for the trouble.   Would you mind updating the app to the latest version (2025.001.20435) and let us know if the issue is fixed?  To do so, go to Menu-> Help-> Check for Updates.   Meanwhile, You may also try to reset the Acrobat preferences as described here https://adobe.ly/4bGhniU...   If this does not work, please help us gather logs from your machine: https://adobe.ly/4l1gBRA. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us.  Regards, Souvik. ... View more

Hi @kai-dietrich_2983,   Hope you are doing well. Sorry for the trouble.   We were aware of the issue, and a fix has been released.    Would you mind updating the app to the latest version (2025.001.20435) and let us know if the issue is fixed for you? To do so, go to Menu-> Help-> Check for Updates. Regards, Souvik. ... View more

Hi @Amy8694,   Hope you are doing well. Sorry for the trouble, and the delayed response.   Our team is aware of the issue, and working on a fix. We request your kind understanding and patience while the team works on this.   Regards, Souvik. ... View more

Hi @kent_0841,   Hope you are doing well. Sorry for the trouble, and the delayed response.   Our team is aware of the issue, and working on a fix. We request your kind understanding and patience while the team works on this.   Regards, Souvik. ... View more

Hi @ks1014,   Hope you are doing well. Sorry for the trouble.   Our team is aware of the issue, and working on a fix.   That being said, it would be really helpful if you could help us gather logs from your machine: https://adobe.ly/4l1gBRA. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us.    Look forward to hearing from you. Regards, Souvik. ... View more

Hi @pymar,   Hope you are doing well. Sorry for the trouble.   Have you tried following the steps here: https://adobe.ly/4bUGVJn   If yes, would you mind sharing a screenshot of the error for further investigation and troubleshooting?    Also, the method through which you are applying the license for a user is very critical here to go through with this forward. Regards, Souvik. ... View more

Hi @MdesignAZ,   Hope you are doing well. Sorry for the trouble, and the delayed response.   Our team is aware of the issue, and working on a fix. We request your kind understanding and patience while the team works on this. Regards, Souvik. ... View more

Hi @MsMoe86,   Hope you are doing well.   Thanks for sharing the link to the UserVoice post here. This will help other users add their upvotes to the features. These feedbacks go directly to the dev team for review and future implementations. Regards, Souvik. ... View more

Hi @Kevin33194884x0zc,   Hope you are doing well. Sorry for the trouble.   The team is already aware of the issue, and working on a fix.   I request your kind understanding and patience while the team gets the fix released. Regards, Souvik. ... View more

Hi @neil_3441,   Hope you are doing well. Sorry for the trouble.   The team is already aware of the issue, and working on a fix.   I request your kind understanding and patience while the team gets the fix released. Regards, Souvik. ... View more

Hi @,   Hope you are doing well. Thanks for writing in!   You can try the below steps and let us know if it works: Open your PDF form in Acrobat. Go to Prepare Form mode. Name the fields as follows for reference: "Yes_Checkbox" "No_Checkbox" "Explain_Field" Right-click on the No_Checkbox, select Properties > Actions tab. Under Select Trigger, choose Mouse Up. Under Select Action, choose Run a JavaScript, then click Add. Enter the following if (this.getField("No_Checkbox").value === "Yes") {     this.getField("Explain_Field").required = true; } else {     this.getField("Explain_Field").required = false; } Next, lock "Explain" Field When 'Yes' is Selected Right-click the Yes_Checkbox, select Properties > Actions tab. Under Select Trigger, choose Mouse Up. Under Select Action, choose Run a JavaScript, then click Add. Enter this if (this.getField("Yes_Checkbox").value === "Yes") {     this.getField("Explain_Field").readonly = true;     this.getField("Explain_Field").value = ""; // Clears text if already entered } else {     this.getField("Explain_Field").readonly = false; } Note: This is a sample code that might or might not work for you. I am no expert with Scripting, and this is something I tried at my end.   Hope this helps. Regards, Souvik. ... View more

Hi @scotw74004221,   Hope you are doing well. Sorry for the trouble.   Do you see this error message even when the updater is disabled from the preferences?   I have forwarded this to the developers and will get back to you as soon as possible. I request your kind understanding and patience while I work on a solution. Regards, Souvik. ... View more

Hi @dt0245d3009278,   Hope you are doing well. Sorry for the trouble.   When you used "Fix problems in PDF tagging structure" in Preflight, Acrobat likely attempted to automatically generate missing alternate text for annotations (including hyperlinks). This process can sometimes introduce extra text in the tooltips of hyperlinks because Acrobat may extract surrounding text, URL data, or metadata to fill in the missing alternate description.   To fix this, you can try the below steps:   Open Acrobat Pro and go to Accessibility > Reading Order tool. Find the hyperlink and right-click on it. Choose Edit Alternate Text. Remove unnecessary text and keep only relevant link descriptions. Save the file and revalidate in PAC. Hope this helps.   Regards, Souvik. ... View more

Hi @ProPato,   Hope you are doing well. Sorry for the trouble.   From the screenshot, it looks like a permissions issue or the process on how the form is created. Would you mind sharing a few details for further investigation: 1. The app version you are using (go to Home-> Profile-> About Acrobat); 2. The Android OS version of your device; 3. Both the files whose screenshot you have shared above for us to test in-house.   Also, please ensure you are on the latest version of the application for the best experience. Regards, Souvik. ... View more

Hi @Orquideadeleon29,   Hope you are doing well. Thanks for writing in!   Adobe and its service providers do not use Adobe customer content to train the large language models that deliver Acrobat’s generative AI capabilities. Learn more about how Adobe protects your documents and content using responsible practices: https://adobe.ly/41UR4AP   Similar to other AI innovations at Adobe, the AI Assistant features in Reader and Acrobat are governed by the company’s AI Ethics process. Learn more: https://adobe.ly/3T4J3pS   Hope this clarifies your question. Regards, Souvik. ... View more

Hi @DavidSmerda,   Hope you are doing well. Thanks for writing in!   You can try the below steps: Open your PDF in Acrobat. Go to Tools > Print Production > Preflight. Click on Fixups (wrench icon). In the search bar, type "Remove document information". Look for "Remove document information and metadata" and select it. Click Apply and save the file. After removing metadata, re-run the Preflight tool: Go to: Tools > Print Production > Preflight. Select PDF/X-6 compliance check and verify that the issue is resolved. Hope this helps. Regards, Souvik. ... View more

Hi @strikea,   Hope you are doing well. Sorry for the trouble.    What you can do here is, click the checkbox to the left of the file name and remove from recent. Once done, go over to Menu-> Help-> Repair Installation-> Restart.   You may also try to reset the Acrobat preferences as described here https://adobe.ly/3RezCT0...   Hope this helps. Regards, Souvik. ... View more

Hi @john_9299,   Hope you are doing well. Thanks for writing in!   This is what I could think of:   Instead of linking directly to:   https://adobe.ly/3DUQoU7 Change the link to force the browser viewer:   https://adobe.ly/3FyN01L Note: This requires using PDF.js viewer or another web-based viewer that supports named destinations.     Hope this helps. Regards, Souvik. ... View more

Hi @Angelic_mentor3930,   Hope you are doing well. Thanks for writing in!   You are almost there. Just a click away.    You are within Prepare Form due to which you are not seeing the options. Click the backwards arrow to the left of where "Prepare Form" is written. The options should appear there.   Let me know if this helps. Regards, Souvik. ... View more

Hi @lp_01,   Hope you are doing well. Sorry for the trouble.   As an initial step, try resetting the Acrobat preferences as described here https://adobe.ly/3FsmZB9...   Please run the Acrobat cleaner tool https://adobe.ly/4hhbdHh, reboot the computer once, and install the application using the direct link https://adobe.ly/4bwQePm and see if that works for you.   If neither of this work, please help us gather the logs from your machine: https://adobe.ly/4hhbdXN. You can upload logs using this tool and share your Unique log ID with us.    Look forward to hearing from you. Regards, Souvik. ... View more

Hi @tlotman,   Hope you are doing well.    Thanks for writing what worked for you. Marking this as a correct answer for future users to use as a reference. Regards, Souvik. ... View more

Hi @jonburr,   Hope you are doing well.    Thanks for writing about what worked for you. Marking my statement as a correct answer so this appears atop for other users to use as a reference. Regards, Souvik. ... View more

Hi @Darryl_8798,   Hope you are doing well. Sorry for the trouble.   If multiple users need different levels of access, you can consider using Adobe Licensing Management to enforce Shared Device Licensing instead of user-based activation.   The other option would be to suppress Acrobat from upgrading to Pro. To do so, 1. Go to Registry Editor; 2. Go to: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Acrobat Reader\DC\FeatureLockDown 3. Create a new DWORD (32-bit) Value: bDisableUpsell and set its value to 1.   Hope this helps. Regards, Souvik. ... View more

Hi @cari-ann_4544,   Hope you are doing well. Thanks for writing in!   To answer your question: Yes! When you insert a new page into a PDF, headers and footers do not automatically carry over to the new page. Instead, the new page is treated as a separate from the existing header/footer settings.   You can try the steps below:   Go to Edit > Header & Footer > Add... . Note the current settings (text, alignment, font, etc.). Click "Cancel" (so you don’t overwrite existing headers yet). Go to Edit > Header & Footer > Update... . Click "Apply to all pages", including the newly inserted page. This method reapplies the same header/footer across the entire document, including the new page.   Hope this helps.   Regards, Souvik. ... View more