Acrobat DC ignores document properties initial view

[ODuinn]

I have several pdf forms for which I have saved the document after choosing my preferred initial view settings, but for some of them it seems that Acrobat completely ignores my settings. As an example, for one pdf I have my settings at Page only, single page continuous, fit width, but the pdf opens to 34.6% maginification, resizes the window to fit the document, and continues to open at that magnification if I change the intial view settings to other options, save and re-open the pdf. Is there a reason this is happening, and is there a means to make Acrobat follow my document settings?

[try67 · Accepted solution]

Go to Edit (or the Acrobat app menu if you're using a Mac) - Preferences - Page Display and make sure that both Page Layout and Zoom are set to Automatic. Also, in the same dialog, under Accessibility, make sure that the two check-boxes under "Override Page Display" are not ticked, then try it again.

[ODuinn]

Bingo! A needle in the preferences haystack. Thank you so much.

[MatejKriz]

I had all these settings as described and still the settings in "File>Properties>Initial View" were ignored.

Something else helped me: Unchecking 

Restore last view settings when reopening documents.

Go to:

View > Preferences...

Select "Documents" from Categories and in the first section "Open Settings" check if the "Restore last view settings when reopening documents." is unchecked.

[falcon68]

This method failed for me, however, the 2 automatic settings mentioned above seems to have worked for me, thanks

[AnandSri]

Hello!

I hope you are doing well, and I am glad to know that the above preferences settings worked for you and fixed the issue. For future reference, you can always set the Viewing Preferences of the PDFs in Acrobat by Edit/Menu (Windows) or Acrobat (Mac) > Preferences > Page Display.

Ensure both Page Layout and Zoom are set to Automatic. Go to the Accessibility category within Preferences and confirm that the options under "Override Page Display" are unchecked.

See this article for more details: https://adobe.ly/42fEHQ4

Thanks,

Anand Sri.

[default3l41z7q8dapz]

Does anybody know how I can get this bug on my computer? I never, ever, ever, ever, ever want a document to override my display settings

[AnandSri]

Hello @default3l41z7q8dapz

I hope you are doing well, and thanks for reaching out.

Could you please share more details about the issue? Are you experiencing the issue mentioned in this conversation? Have you tried the suggestions shared in this thread? Are you using a Mac or Windows machine, and what version is it? Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20982. Planned update: December 2, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

We're here to help, just need more info.

Regards,

Anand Sri.