I thought this was leftover cruft from a previous installation, but after uninstalling and reinstalling Acrobat on my Windows 10 system, I see this:
I don't see this on my Mac, and I don't have another Windows machine with Creative Cloud installed. Can anyone else running Windows comment on whether this is expected? By the way, the three dots menu next to Acrobat X gives me only "View Tutorials," There's no option to manage Acrobat X.
Thanks,
Mike
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Replies
No, the image I posted above was a crop of a screen capture from the Adobe Creative Cloud Desktop App. Full scree shot below.
I used the CC desktop app to completely uninstall Acrobat DC. Then I reinstalled it, and the Acrobat X feature still shows indented under Acrobat DC. As I mentioned, when I look at the CC Desktop App on my Mac, I don't see this at all. I'll find another Windows machine to temporarily install this on and see if I see the same.
Here's the full screen shot:
Thanks,
Mike
If patience and curiosity are second nature to you, keep
reading.
The screenshot you posted is the Adobe Creative Cloud app that is installed in your Win10 computer and is a new app.
I didn't recognized the interface in the picture because I never use these apps in my computer or at work. They just run unannounced in the background.
I am going to give you some pointers but these are my personal notes on how to approach the issue; in no way it represents training or a background obtained through Adobe, Microsot certifications. Much less it compares to the help and service you could (and should) obtain from calling the 800 number.
So, here we go:
On one side you have a perfectly working computer, and on the other side of the mirror, It seems like in the past you had a paid subscription of Acrobat 10 with an older version of Windows.
1. With the Adobe Cloud app check if it is notifying you of doing an updates. In any case I've read recently that there are three ways of performing an uninstall of creative cloud apps; you already tried using the desktop app and you mentioned the Adobe X still shows.
2. Since you don't have an option to uninstall Acrobat X when you click on the three dots, see if, while online, opening Adobe DC or any installing any new app listed there, followed by logging out immediately , and then followed by signing back in takes care of this issue.
You can access Creative Cloud itself on the web here:
https://www.adobe.com/index2.html
If non of that worked , download the standalone version of Adobe X, install it in your desktop and uninstall using Windows followed by a reboot of your PC.
In addition, here is a link to uninstall the Creative Cloud App itself, just in case you need to do that in further troubleshooting :
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
And heck out this link: h t t p s://havecamerawilltravel.com/photographer/remove-duplicate-adobe-apps/ and see if it also helps.
On a side note, I would also check in your windows control panel; go to settings and in "uninstall programs/features" see if that version of Acrobat X is still installed in that system. If it is, remove it.
Lastly, but nonetheless, I am not fully convinced if by going to the registry would help... but what the heck... if you read this far lets go and also try and check the following key:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\AdobeAcrobat\10.0\FeatureLockDown
Make sure that the D_Word value has a "0" not a "1".
Good luck! And please post back to see if any of these helped.
Hi Michael,
Apologies for the late reply, I hope you were able to fix it by now. As you have two icons in CC Desktop App one for Acrobat DC and another for Acrobat X, I believe that the Acrobat X was not completely removed from your system and some files are still present that is causing the issue.
- You may try to remove the Adobe Acrobat X files using Adobe cleaner tool using the link - Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs, Please scroll down and download the cleaner tool for Acrobat x as shown in the picture
- Once done with the cleaning, reboot the system and check.
I hope this will help, do let us know the results.
Regards,
Amal
Hi Amal,
I uninstalled Acrobat DC using the CC Desktop app, then I closed the CC Desktop app and all other nonessential apps on my system. Then, I ran the Acrobat Cleaner Tool, and rebooted the system.
Now, when I open the CC Desktop app, instead of "Install" for Acrobat, it shows "Update." The CC Desktop app thinks I still have an older version of Acrobat installed, apparently. I think that before I reinstall Acrobat (or "update" as it seems to indicate) I will also try uninstalling the CC Desktop app and reinstalling. I hope I can do this while leaving all my other CC apps installed...
P.S. There is no "uninstall" anymore for Acrobat DC. If I click the down arrow next to "Update," it has only "Learn More" and "View tutorials."
As an update, I can't uninstall the CC Desktop app without uninstalling all my other Adobe CC apps - which I don't want to do, because I'll lose Encore CS6...
When I tried to uninstall the app, it gave me the option to Repair, so I tried that. Then I reinstalled (or as the app says "Updated") Acrobat. Version 10 is still there. It's even more amazing when you consider I encountered this during the update process: Even with "Remove old versions" checked, it doesn't.
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