Acrobat DC Pro crashing when trying to "Save as"

[johnpaulcain]

Acrobat keeps crashing whenever I try to save a document.

I have tried unchecking the Save as optimizes for fast web view.

I have made it my default pdf viewer.

I have run the repair tool.

I have unticked the Show online storage

I just get this error:

Details below:

Account Detail:

   User Rights: Admin

   User Account Control: Limited

   Process Integrity: Medium

   Profile Type: None

Acrobat Detail:

   Sandboxing: Off

   Captive Reader: No

   Multi-Reader on Desktop Support: Off

Applications Installed:

   Office Version: Office 2016 32-bit

Available Physical Memory: 4194303 KB

Available Virtual Memory: 3729728 KB

BIOS Version: ALASKA - 1072009

Default Browser:

Default Mail: Microsoft Outlook

    mapi32.dll

    Version: 1.0.2536.0 (WinBuild.160101.0800)

Display Detail:

   Screen Width: 2560

   Screen Height: 1440

   Number of Monitors: 2

   Number of Mouse Buttons: 7

   Has Mouse Wheel: Yes

   Has Pen Windows: No

   Double Byte Character Set: No

   Has Input Method Editor: Yes

   Inside Screen Reader: No

Graphics Card: Intel(R) HD Graphics 4000

    Version: 10.18.10.4358

    Check: Not Supported

Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe

    Version: 17.9.20058.234434

    Creation Date: 2017/07/02

    Creation Time: 23:33:40

Locale: English (United Kingdom)

Monitor:

    Name: Intel(R) HD Graphics 4000

    Resolution: 2048 x 1152 x 59

    Bits per pixel: 32

Monitor:

    Name: Intel(R) HD Graphics 4000

    Resolution: 2560 x 1440 x 59

    Bits per pixel: 32

OS Manufacturer: Microsoft Corporation

OS Name: Microsoft Windows 10

OS Version: 10.0.15063

Page File Space: 4194303 KB

Processor: Intel64 Family 6 Model 58 Stepping 9  GenuineIntel  ~2794  Mhz

Session Detail:

   Boot Type: Normal

   Is Shutting Down: No

   Network: Available

   Inside Citrix: No

   Inside VMWare: No

   Remote Session: No

   Remote Control: No

   Using JAWS: No

   Using ZoomText: No

   Using Windows-Eyes: No

   Using NVDA: No

[Meenakshi Negi · Accepted solution]

Hi Johnpaulcain,

Sorry for the delay in response.

As the application crashing when you try to save the file, please try once to repair the installation of the application.

Launch the application and go to Help menu > Repair installation.

Also, make sure that the application is updated to the latest patch released. Release Notes | Adobe Acrobat, Reader

For that, check the dot version of the application. Launch the application and go to Help menu >About Adobe Acrobat DC Pro.

A small window will pop-up with the application name and dot version at the top.

If that does not help, try the troubleshooting steps provided here:

• Resolve Acrobat DC intermittent crashes on Windows
• Troubleshoot errors, freezes | Adobe Reader | Windows
• Reset preferences: How to reset Acrobat Preference settings to default.

Check if this resolves the issue.

Let us know if you need any help.

Regards,

Meenakshi