Acrobat DC Won't Open (Windows 11)

New Here ,
Jul 11, 2022 Jul 11, 2022

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I have a Creative Cloud Subscription including Acrobat DC.  On installation the app seems to work just fine for a short period and then after about a week it will fail to open either when trying to open a pdf documnet or when trying to open the app directly.

 

If i remove the app and reinstall it seems to work again for another week or so and then the same issue occurs.

 

There are many posts on a similar vein so i know i'm not alone.

 

i have followed the instructions that others have tried including:

 

Removing the preferences folder from the acrobat folder under my user profile

Runnning a DISM restore health

Uninstalling and Reinstalling the app (temp fix)

 

before you suggest it no the app has not opened off screen and simply needs moving to the viewable area.

 

When trying to start the app two acrobat processes are launched and then very quickly terminate 

 

There must be a fix for this issue (other than finding an alternate PDF tool)

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Adobe Employee ,
Jul 12, 2022 Jul 12, 2022

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Hi there

 

Hope you are doing well and sorry to hear that.

 

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version installed. Go to Help > Check for updates and reboot the computer once.

 

As you have already tried a couple of troubleshooting steps with no luck, please try to create a new test user profile with full admin rights and try using the application there and check.

 

If it still doesn't work, please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud link as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Regards

Amal

 

 

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New Here ,
Jul 13, 2022 Jul 13, 2022

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Hi Amal, 

 

As i'm using creative cloud to manage installation of the apps it's the latest version - Continuous Release 2022.001.20169 64 Bit

 

Cheers


Tim

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Adobe Employee ,
Jul 14, 2022 Jul 14, 2022

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Hi there

 

What happens when you try to open the application? Do you get any error messages? If yes, please share the screenshot of the same.

 

Also, please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud link as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Regards

Amal

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