Acrobat DC Won't Open (Windows 11)

[Woodsta]

I have a Creative Cloud Subscription including Acrobat DC.  On installation the app seems to work just fine for a short period and then after about a week it will fail to open either when trying to open a pdf documnet or when trying to open the app directly.

If i remove the app and reinstall it seems to work again for another week or so and then the same issue occurs.

There are many posts on a similar vein so i know i'm not alone.

i have followed the instructions that others have tried including:

Removing the preferences folder from the acrobat folder under my user profile

Runnning a DISM restore health

Uninstalling and Reinstalling the app (temp fix)

before you suggest it no the app has not opened off screen and simply needs moving to the viewable area.

When trying to start the app two acrobat processes are launched and then very quickly terminate 

There must be a fix for this issue (other than finding an alternate PDF tool)

[Amal.]

Hi there

Hope you are doing well and sorry to hear that.

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version installed. Go to Help > Check for updates and reboot the computer once.

As you have already tried a couple of troubleshooting steps with no luck, please try to create a new test user profile with full admin rights and try using the application there and check.

If it still doesn't work, please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud link as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

Regards

Amal

[Woodsta]

Hi Amal, 

As i'm using creative cloud to manage installation of the apps it's the latest version - Continuous Release 2022.001.20169 64 Bit

Cheers

Tim

[Amal.]

Hi there

What happens when you try to open the application? Do you get any error messages? If yes, please share the screenshot of the same.

Also, please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud link as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

Regards

Amal

[debbys59616090]

Hi There

I too have a DC subscription and all has been well until today, it is hit and miss as to wether PDF docs open, occasionally they do but mostly Adobe launches very briefly [I am talking seconds] and then immediately closes again.  

If I open my desktop app that launches but it crashes after a few minutes and it doesn't fully load, eg nothing shows under the recent tab.

I am not a huge techy so detailed guidance needed.

Thanks

[Daniel26042487dbnb]

I ended up call Adobe help desk and they remoted into my computer and uninstalled and reinstalled everything and haven't had any issues since.  I recommend this course of action.  

[jodis34902450]

Did you ever solve this?  I'm going through it right now - and I can't even get it to work temporarily!

Thanks!

[Amal.]

Hi there

What happens when you try to open the application? Do you get any error messages? If yes, please share the screenshot of the same.

Also, please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud link as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

Regards

Amal

[Amal.]

Hi there

What happens when you try to open the application? Do you get any error messages? If yes, please share the screenshot of the same.

Also, please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud link as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

Regards

Amal

[jodis34902450]

Hi Amal,

I have collected the logs. Can I send it to you privately rather than post here publicly?

Thanks,

Jodi

[Amal.]

Hi Jodi

Please upload the logs to the document cloud and create the link as described above and then share that link in private message. To start the private message, please click on the envelop icon on the top right corner of this page.

~Amal

[Daniel26042487dbnb]

I am having a similar issue. I jsut tried creating a different user account and opening it and it opened.  So what does that mean?  How do I fix that?

[jodis34902450]

What I ended up doing was uninstalling Acrobat and the re-installing the 32 bit version.  That has worked so far.

[Amal.]

Hi @Daniel26042487dbnb 

Sorry for the delay in response. It seems to be some issue in the affected user profile. There isn't much that we can do in such a case. Please try to repair the affected user profile and see if that helps.

~Amal