Acrobat DC Won't Open (Windows 11)

Forum|Forum|3 years ago
July 12, 2022
3 replies
3817 views

I have a Creative Cloud Subscription including Acrobat DC. On installation the app seems to work just fine for a short period and then after about a week it will fail to open either when trying to open a pdf documnet or when trying to open the app directly.

If i remove the app and reinstall it seems to work again for another week or so and then the same issue occurs.

There are many posts on a similar vein so i know i'm not alone.

i have followed the instructions that others have tried including:

Removing the preferences folder from the acrobat folder under my user profile

Runnning a DISM restore health

Uninstalling and Reinstalling the app (temp fix)

before you suggest it no the app has not opened off screen and simply needs moving to the viewable area.

When trying to start the app two acrobat processes are launched and then very quickly terminate

There must be a fix for this issue (other than finding an alternate PDF tool)

Crash or freeze

This topic has been closed for replies.

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Daniel26042487dbnb

Participant

I am having a similar issue. I jsut tried creating a different user account and opening it and it opened. So what does that mean? How do I fix that?

jodis34902450

Participant

What I ended up doing was uninstalling Acrobat and the re-installing the 32 bit version. That has worked so far.

jodis34902450

Participant

Did you ever solve this? I'm going through it right now - and I can't even get it to work temporarily!

Thanks!

jodis34902450

Participant

Hi Amal,

I have collected the logs. Can I send it to you privately rather than post here publicly?

Thanks,

Jodi

Amal.

Community Manager

Hi Jodi

Please upload the logs to the document cloud and create the link as described above and then share that link in private message. To start the private message, please click on the envelop icon on the top right corner of this page.

~Amal

Amal.

Community Manager

Hi there

Hope you are doing well and sorry to hear that.

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version installed. Go to Help > Check for updates and reboot the computer once.

As you have already tried a couple of troubleshooting steps with no luck, please try to create a new test user profile with full admin rights and try using the application there and check.

If it still doesn't work, please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud link as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

Regards

Amal