Acrobat DC wont attache any file to outlook

Report · Apr 28, 2023

when a user tried to send a file from adobe to outlook, the file is not appearing on the subject section or i didnt upload. when i first click on the email icon on the far right of the software ( I circled it. take a look at the pictures) it brings up outlook but the files is not attached on the subject section. the user states that it should normally attach but it didnt. please look at the pictures attached so you have an idea of what im talking about.

I upgraded user to office 2019 and reinstalled adobe and it did not fix the issue. we also tried this troubleshooting step below and it did not fix the issue.

https://community.adobe.com/t5/acrobat-reader-discussions/reader-dc-quot-send-file-as-e-mail-attachm...

https://repairit.wondershare.com/email-repair/fix-outlook-attachments-not-showing.html

https://helpx.adobe.com/acrobat/kb/attach-to-email-not-working.html

https://www.uslsoftware.com/pdf-attachments-in-outlook/

can i please get any suggestion to what happend and how i can fix it. this would be highly appreciated

Report · Apr 28, 2023

Hi Rick27474169bh5i,

Thank you for reaching out.

To send the PDF as an email attachment, disable the "Send link in attach to email (Sign-in required)" option in Acrobat Preferences.

Go to Edit > Preferences > Email accounts in Acrobat or Acrobat Reader on a Windows machine. For Mac, Application Preferences > Email accounts.

Refer to the screenshot attached below:

Thanks,

Meenakshi

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

Report · May 18, 2023

HI

It looks like what the user was asking did not exist in the Adobe option. This is more of attaching the link and not the file. and realized that all DC software did not have that option. So we are good. thank you so much for you help.