Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
1

Acrobat does not work!!!

Explorer ,
Jul 28, 2020 Jul 28, 2020

Hi, Acrobat did not start today, I uninstalled it and tried to install it again but it always generates an error, the other programs work normally ... I don't know what to do anymore !!!!

Error acrobat.jpeg

TOPICS
General troubleshooting , Install update and subscribe to Acrobat , PDF forms , Standards and accessibility
1.7K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 ACCEPTED SOLUTION
Adobe Employee ,
Jul 28, 2020 Jul 28, 2020

Hi Alexanderc

 

We are sorry for the trouble. As described you are unable to you are unable to use the Acrobat and getting the above error message.

 

Please try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

 

If it still doesn't work

 

  1. Remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html
  2. Reboot the computer
  3. Reinstall the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

 

Let us know how it goes

 

Regards

Amal

Regards
Amal

View solution in original post

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 28, 2020 Jul 28, 2020

Hi Alexanderc

 

We are sorry for the trouble. As described you are unable to you are unable to use the Acrobat and getting the above error message.

 

Please try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

 

If it still doesn't work

 

  1. Remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html
  2. Reboot the computer
  3. Reinstall the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

 

Let us know how it goes

 

Regards

Amal

Regards
Amal
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 05, 2020 Aug 05, 2020

Hello Amal, it has worked perfectly for me, thanks for responding !!!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 12, 2023 Mar 12, 2023

THE ACROBAT CLEANER TOOL LINK DOESNT WORK.

 

PLEASE ADVICE ON HOW TO PROCEED

 

REINSTALLMENT ACROBAT PRO NOW LIKE 6 TIMES WITHOUT A FIX

ON OPENING ACROBAT PRO ITS OPENS WITH A BLACK SCREEN AND GOES OFF AGAIN

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 13, 2023 Mar 13, 2023
LATEST

Hi ROBIN JOHN28833298snqf,

 

Thank you for reaching out, and sorry about the trouble.

 

Please try to repair the application installation. Reboot the machine once.

If that does not help, remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html). Reboot the machine.

Then reinstall the latest version from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

If you still experience issues in opening Acrobat, please share the following logs:

Crash logs: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

Process logs: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines