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Acrobat does not work!!!

Explorer ,
Jul 28, 2020 Jul 28, 2020

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Hi, Acrobat did not start today, I uninstalled it and tried to install it again but it always generates an error, the other programs work normally ... I don't know what to do anymore !!!!

Error acrobat.jpeg

TOPICS
Comment review and collaborate PDF , General troubleshooting , Install update and subscribe to Acrobat , PDF forms , Standards and accessibility

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correct answers 1 Correct answer

Adobe Employee , Jul 28, 2020 Jul 28, 2020

Hi Alexanderc

 

We are sorry for the trouble. As described you are unable to you are unable to use the Acrobat and getting the above error message.

 

Please try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

 

If it still doesn't work

 

  1. Remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html
  2. Reboot the computer
  3. Reinstall the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html
...

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Adobe Employee ,
Jul 28, 2020 Jul 28, 2020

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Hi Alexanderc

 

We are sorry for the trouble. As described you are unable to you are unable to use the Acrobat and getting the above error message.

 

Please try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

 

If it still doesn't work

 

  1. Remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html
  2. Reboot the computer
  3. Reinstall the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

 

Let us know how it goes

 

Regards

Amal

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Explorer ,
Aug 05, 2020 Aug 05, 2020

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Hello Amal, it has worked perfectly for me, thanks for responding !!!

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New Here ,
Mar 12, 2023 Mar 12, 2023

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THE ACROBAT CLEANER TOOL LINK DOESNT WORK.

 

PLEASE ADVICE ON HOW TO PROCEED

 

REINSTALLMENT ACROBAT PRO NOW LIKE 6 TIMES WITHOUT A FIX

ON OPENING ACROBAT PRO ITS OPENS WITH A BLACK SCREEN AND GOES OFF AGAIN

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Adobe Employee ,
Mar 13, 2023 Mar 13, 2023

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Hi ROBIN JOHN28833298snqf,

 

Thank you for reaching out, and sorry about the trouble.

 

Please try to repair the application installation. Reboot the machine once.

If that does not help, remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html). Reboot the machine.

Then reinstall the latest version from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

If you still experience issues in opening Acrobat, please share the following logs:

Crash logs: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

Process logs: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

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