Acrobat extension for Brave browser error save

[albe65]

with acrobat extension installed on brave browser, after I've edited the pdf, with comments for example, when try to save I get an error message about authorization folder permission as apper in the following image.

... at this point we haven't any possibility to save or make any other things that exit with esc key.

someone have experienced the same error? ... any possible solution?

thanks

[Amal.]

Hi @albe65 

Hope you are doing well and thanks for reaching out.

Is this an issue with a particular PDF file or with all the PDF? Please try with a different PDF file and check.

What happens when you try to save the file with a different name and at different folder/location?

If you are on Windows OS, please go through the help page https://helpx.adobe.com/acrobat/kb/unable-to-save-pdf-windows-10.html and see if that works for you.

Let us know if you are referring to something else.

Regards

Amal

[albe65]

Thanks Amal for your quick reply.

This issue occurs with all files located in every folder.

My OS is win 10 home edition latest update and I login with an admin account with full privilege.

For further clarity I've instlled the same acrobat extension on Edge browser and there work all perfectly, the problem is only on brave browser. I'm waiting response also from Brave community.

About the possibile lock from antivirus, this was my initial suspect. I use only windows defender as antivirus. No other antivirus is installed.

I've already tried disabling all antivirus options as: real time protection, protection from cloud, and ramsonware protection but the problem persists.

About your question to rename the file or change the folder destination, from the acrobat extension I can't change file name or folder when click to Save. But if I try to download the pdf I can save it successfully with different filename in the same or different folder. I can also overwrite the file with the same name in the same pth. This is the workaround I'm using now. Doesn't appear any problem to save with the download button.

The problem remain only with the Save button

There must be a permissions issue for this function somewhere, but I can't figure out how to fix it

Thanks again

[Amal.]

Hi there

As the extension is working fine with Edge browser also the application is working well. it seems to be some issue with the brave browser or it seems to be not fully supported with extension.

Please try to use the Acrobat extension with Chrome or Edge browser.

Regards

Amal

[albe65]

yes, for now this is one possible solution

thnks

[ls_rbls]

++Adding to the topic,

Brave web browser has built-in security features of its own that doesn't exist in other popular web browsers.

It may be possible that some sort of built-in restrictions are interfering with the intended workflow.

If that would be your case, I would take a look at the Privacy or Security settings  and manually disable some of those features.

[albe65]

what you say really is my suspect. I have already tried to change settings and disable some features but without any results

Thanks for your support

[Joe25683384l4r0]

Have you had anymore progress since with the Save function?