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Acrobat form fields with drop down menus disappear after being sent through E-Signature

Explorer ,
Dec 06, 2022 Dec 06, 2022

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I created an E-Signature PDF form in InDesign with two fields for selecting items from drop down menus. The drop downs work in the exported PDF but after I send the form to be signed the drop downs are gone. Here is the link for the PDF before E-Signature so you can see the working drop down menus: https://healy1.com/_acrobat/E-Sign_TestForm.pdf

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Create PDFs , PDF forms

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Community Expert ,
Dec 06, 2022 Dec 06, 2022

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Does you use Acrobat Sign?

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Community Expert ,
Dec 06, 2022 Dec 06, 2022

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How do you send the form to be signed?  What is the exact process?

 

 

Thom Parker - Software Developer at PDFScripting
Use the Acrobat JavaScript Reference early and often

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Explorer ,
Dec 06, 2022 Dec 06, 2022

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After exporting from InDesign the PDF form opened in Acrobat. I clicked on the Request E-signatures button shown below

DavidHealy_0-1670352947357.png

I then added the email address of the recipient, being me at a different email address.

Clicked on Specify where to sign. The signature field had an asterik so hit Send. 

When the email arrive I clicked Review and Sign

When the PDF opened I clicked Continue at the bottom. I then click on the signature field and signed on the line:

DavidHealy_1-1670354015943.png

I then clicked Apply and it applied the signature to the form but the drop down menus for District and County are gone.

 

 

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Community Expert ,
Dec 06, 2022 Dec 06, 2022

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So, you are using the Adobe Sign Process. When you click the "Request E-signatures" button, Acrobat converts your regular form to an Adobe Sign form.  Which means all the form fields have to be converted to Adobe Sign Fields. You're form does not contain dropdowns. It has list fields, which are not compatible with Sign forms. Convert these to dropdowns and they'll be preserved in the conversion. 

 

Just for developing the form, do this process from the "Prepare Form" tools.  Select "Prepare Form for E-Signing" from the "More" tools menu.  This explicit conversion will give you better information about what's happening. 

 

 

 

 

Thom Parker - Software Developer at PDFScripting
Use the Acrobat JavaScript Reference early and often

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Explorer ,
Dec 06, 2022 Dec 06, 2022

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Thank you! When you say, “Convert these to dropdowns...” do you mean, “Combo Box”?:

DavidHealy_0-1670358029256.png

Or should I just create the drop downs in Acrobat?

 

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Community Expert ,
Dec 06, 2022 Dec 06, 2022

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Yes, convert to a "Combobox".  This is the same as a dropdown. 

You could also do this in Acrobat, but it's generally better to have a consistent workflow, so if the fields are being created in InDesign, and there is the option to use a combobox, then I think it's best done there. 

 

 

 

 

Thom Parker - Software Developer at PDFScripting
Use the Acrobat JavaScript Reference early and often

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New Here ,
Apr 01, 2024 Apr 01, 2024

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I am having this same issue; however, I do not have the option to change to a "combobox." Has this since updated to not allow drop-down when preparing for an E-signature? 

 

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