Acrobat freezes when I create a PDF

[jeanne_9543]

Everytime I convert a document to pdf w/Adobe or scan a document as a pdf, Adobe FREEZES on the very last page.  The only way to clear it is in my Task Manager.  It does scan/covert the document, but I cannot figure out why it freezes - its such a pain! 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from download & install">

[kglad]

is that all pdfs are just a particular pdf?

[jeanne_9543]

yes - all of them, unless they are sent via email as a pdf. If i convert a
pdf, scan a pdf or even modify a pdf, it freezes.

--
*Jeanne Z. Moore*
[Personal info removed by Adobe moderator]

[Meenakshi Negi]

Hi jeanne_9543,

Thank you for reaching out, and sorry about the trouble caused.

Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/461bA6j. 

You may also try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://adobe.ly/4ns7SIL).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/4phvstz.

If the issue still occurs, please collect the logs using the diagnostic tool and share the log ID. We will get the logs checked.

Let us know how it goes.

Thanks,

Meenakshi