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Acrobat installation drive changed without consent

Community Beginner ,
Oct 07, 2024 Oct 07, 2024

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So I installed Adobe Reader to a secondary drive (D drive) by installing from the standalone installer. I then installed Creative Cloud, changing the default install location to D drive. The apps I install manually through the Creative Cloud Desktop app are installed in the specific location on D drive. Acrobat is not covered by my plan. Why then would Adobe without asking me whether I want to, decide to uninstall Reader in the background and install Acrobat instead (without the paid for features available). And more specifically to remove Reader that's on D drive, ignore the default install location specified in CC Desktop of D drive, and install it on C drive on by itself?

Why do Adobe thinks it knows better than its user where they want a program installed? I can't tell it to go somewhere else, since as it's not covered by my plan, CC Desktop don't even shows it as installed.

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General troubleshooting

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Adobe Employee ,
Oct 09, 2024 Oct 09, 2024

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Hi @ktchan 

Apologies for the trouble you had. It seems that standalone Acrobat Reader was automatically upgraded to Adobe Acrobat (which is the 64-bit version of Reader). You can continue to use this application for free tools, which are equivalent to those in Acrobat Reader (32-bit). The auto-upgrade process does not take the default Acrobat Reader installation location into account; it essentially installs Adobe Acrobat i.e Reader 64 bit while uninstalling Reader 32 bit. 

Let me know if you have any more query. 

Thanks,
Nandini



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