Acrobat installation drive changed without consent

Question

So I installed Adobe Reader to a secondary drive (D drive) by installing from the standalone installer. I then installed Creative Cloud, changing the default install location to D drive. The apps I install manually through the Creative Cloud Desktop app are installed in the specific location on D drive. Acrobat is not covered by my plan. Why then would Adobe without asking me whether I want to, decide to uninstall Reader in the background and install Acrobat instead (without the paid for features available). And more specifically to remove Reader that's on D drive, ignore the default install location specified in CC Desktop of D drive, and install it on C drive on by itself?

Why do Adobe thinks it knows better than its user where they want a program installed? I can't tell it to go somewhere else, since as it's not covered by my plan, CC Desktop don't even shows it as installed.

Nandini27501063nuaq · Answer

Hi @ktchan

Apologies for the trouble you had. It seems that standalone Acrobat Reader was automatically upgraded to Adobe Acrobat (which is the 64-bit version of Reader). You can continue to use this application for free tools, which are equivalent to those in Acrobat Reader (32-bit). The auto-upgrade process does not take the default Acrobat Reader installation location into account; it essentially installs Adobe Acrobat i.e Reader 64 bit while uninstalling Reader 32 bit.

Let me know if you have any more query.

Thanks,
Nandini

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded