Acrobat is Incompatible with my Device

Report · Feb 03, 2023

Acrobat (64 desktop version) has been working just fine with my device until I installed another Adobe app throught the Creative Cloud desktop. Originally the acrobat screen would show the pdf file, but the top and side bars that show tools, file, edit, etc. would be blank. Now when I try to open acrobat it shows a completely blank screen for a few seconds and then exits out of the app. (See screenshot)

Here's a list of things I've done so far to try and fix the problem, but nothing seems to work.

Uninstalled/reinstalled all Adobe apps
- Using Creative cloud and adobe.com on a Chrome browser
Restarted my computer
Check for system updates
Confirmed JavaScript is enabled
Ran a compatability/troubleshoot report (see screenshot)
- it says that acrobat is not compatible with windows 8. However, I'm on windows 10 now.

Report · Feb 04, 2023

It may be possible that a differenct licensing track or an older version of Adobe Acrobat Pro DC (or Adobe Reader DC), was installed before; some old files may be still be lingering.

In which case , that could be the reason why it is detecting an older version.

Report · Feb 04, 2023

@Chelsi281596603py8

Two other questions:

What version of Acrobat do you have installed?
What was the other Adobe app you just installed?

You might want to contact Adobe Customer Care, as they can look at your screen and we can't.

Try the link to auto-open the Chat and ask for an "agent":
https://helpx.adobe.com/contact.html?rghtup=autoOpen

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

If you can't find out why your browser is blocking Chat, you can send a tweet to @AdobeCare.

~ Jane