Acrobat (64 desktop version) has been working just fine with my device until I installed another Adobe app throught the Creative Cloud desktop. Originally the acrobat screen would show the pdf file, but the top and side bars that show tools, file, edit, etc. would be blank. Now when I try to open acrobat it shows a completely blank screen for a few seconds and then exits out of the app. (See screenshot)
Here's a list of things I've done so far to try and fix the problem, but nothing seems to work.
It may be possible that a differenct licensing track or an older version of Adobe Acrobat Pro DC (or Adobe Reader DC), was installed before; some old files may be still be lingering.
In which case , that could be the reason why it is detecting an older version.
Two other questions:
You might want to contact Adobe Customer Care, as they can look at your screen and we can't.
Try the link to auto-open the Chat and ask for an "agent":
If your browser blocks the Chat window, try the troubleshooting tips here:
If you can't find out why your browser is blocking Chat, you can send a tweet to @AdobeCare.