Acrobat issue with pop up window / freezing

[annes28242237]

Hi, every time I open Acrobat this window appears and then freezes. I have installed and re-installed programme several times with no luck. any ideas?  I am running Sonoma 14.4 on 2023 mac book pro.

Thanks

[Tariq Ahmad]

Hi @annes28242237,

Sorry for the delayed response and trouble experience. 

The September app release fixed a similar issue. Please ensure your product is updated and check for pending updates: Launch Acrobat> Help Menu> Check for updates. 

If you’re still experiencing this issue, I encourage you to share any additional details or steps that led to it. This will assist us in diagnosing and fixing the issue more effectively.

Thank you for your patience and understanding as we work to make things right.

~Tariq