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Acrobat me demande chaque fois de me connecter

Community Beginner ,
Jun 05, 2023 Jun 05, 2023

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Bonjour.

A chaque utilisation d'Acrobat, je dois me connecter.

Des solutions sont proposées ici :

https://helpx.adobe.com/fr/download-install/kb/acrobat-repeatedly-prompts-for-sign-in.html

Je les ai toutes essayées, sans succès.

Cela devient insupportable. C'est pareil pour vous ?

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correct answers 1 Correct answer

Adobe Employee , Jun 07, 2023 Jun 07, 2023

Hi @WoodyLeChtimi 

 

Sorry to hear about the trouble caused.

There are 4 different solutions here, https://helpx.adobe.com/download-install/kb/acrobat-repeatedly-prompts-for-sign-in.html surprised that none of the four steps worked here.

 

Please install Acrobat Pro clean; if that doesn't work, launch the application in a hidden admin account. 

  • Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

...

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Adobe Employee ,
Jun 07, 2023 Jun 07, 2023

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Hi @WoodyLeChtimi 

 

Sorry to hear about the trouble caused.

There are 4 different solutions here, https://helpx.adobe.com/download-install/kb/acrobat-repeatedly-prompts-for-sign-in.html surprised that none of the four steps worked here.

 

Please install Acrobat Pro clean; if that doesn't work, launch the application in a hidden admin account. 

  • Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Are you running this in an Enterprise environment? 

 

Thanks,

Akanchha 

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Community Beginner ,
Jun 07, 2023 Jun 07, 2023

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OK, thanks a lot, Akanchha. I will proceed as soon as possible.

I am on a standalone environment.

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Community Beginner ,
Jun 11, 2023 Jun 11, 2023

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Hi @AkanchhaS 

I followed your advice and it works : after a few days of use, I got no request for connection.

Thanks a lot!

Jean-Luc

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Adobe Employee ,
Jun 12, 2023 Jun 12, 2023

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Hi @WoodyLeChtimi 

 

That sounds great! Let us know if there's any further assistance is required. 

 

~Akanchha

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New Here ,
May 23, 2024 May 23, 2024

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ces gens sont des incapables. on ne su^porte plus ADOBE

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