Acrobat - Número de série não é mais aceito

[Luisclaudioma]

Prezados,

Tenho uma licença do Acrobat 10.0 Standart, adquirida em 2012 e registrada no meu usuário Adobe. Precisei formatar meu notebook e quando fui reinstalar o Acrobat, baixando a versão disponível junto à minha licença na Adobe, ele informa que o número de série não é valido para este produto.

Quando abro o aplicativo instalado, aparece a tela de ativação e não sai disso. Gostaria que me ajudassem a resolver este problema.

[try67]

Can you post a screenshot of the error message?

[Luisclaudioma]

Yes... I posted the error screens in the discussion content above. But it goes on again.

[JR Boulay]

This is a public forum, not Adobe support.
Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function: https://helpx.adobe.com/contact.html?rghtup=autoOpen or through TwiXter: @AdobeCare - https://twitter.com/AdobeCare
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If the chat window fails to open, then use a different device.

[Luisclaudioma]

Thank you. I will try with the chat.

[Amal.]

Hi there

++ Adding to the discussion

Acrobat 10 is an old and EOL application. It is not supported on the latest Mac or Windows OS.

For more information, please go through the help page https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-x-reader-x.html

~Amal

[Luisclaudioma]

A few days ago I used this same version for simple things on my Windows 11 and it worked perfectly.

[Luisclaudioma]

I was using it safely before. The problem occurred when I had to format the computer and install again.

[Amal.]

Hi there

Please go through the help page https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html and see if that works.

~Amal

[Luisclaudioma]

I was using Acrobat on Windows 11, without any problem.

I opened a ticket to try to resolve the problem and was informed that my license had been revoked. But I have the certificate for the original version of the product, purchased directly from Adobe and I do not agree that my license has been revoked.

[Abambo]

You say that you downloaded the installation files. It may well be that you downloaded the wrong binaries. 

[Luisclaudioma]

Maybe, but I downloaded it directly from the link on my page where I have the license. But I will try to find another version. Thanks!

[Luisclaudioma]

As suggested below, I opened a ticket to try to resolve the problem and was informed that my license had been revoked. But I have the certificate for the original version of the product, purchased directly from Adobe and I do not agree that my license has been revoked.

[Amal.]

Hi there

Please go through the help page https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html  and see if that works.

~Amal

[Luisclaudioma]

Unfortunately, I have already visited this page and none of the information on it helps me.

[Amal.]

Hi there

There isn't much that can be done. If the serial number associated with the software is blocked, find information on this page to quickly resolve the issue.

~Amal

[Luisclaudioma]

The serial number is given as "not valid for this product". It is not blocked.