Acrobat, non-subscription

New Here ,
Jul 15, 2022 Jul 15, 2022

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I am trying to update my Acrobat Pro to work on my new iMac, but don’t want to start a subscription. I would accept a non-subscription alternative. But when I try to upgrade, Adobe doesn’t recognise my serial number, though it’s definitely valid.

How can I do this, and what will it cost?

I’m in the UK.

 

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Install update and subscribe to Acrobat

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Adobe Community Professional ,
Jul 15, 2022 Jul 15, 2022

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So what version of Acrobat do you currently own?

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New Here ,
Jul 15, 2022 Jul 15, 2022

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Well, I don’t know exactly because I can’t open it on my new computer, but the information box says Adobe Acrobat XI Pro, created 24 Sep 2012, modified 20 November 2017
thanks
Peter

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Adobe Community Professional ,
Jul 15, 2022 Jul 15, 2022

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In that case you can't upgrade to the current version (Acrobat 2020). You'll need to purchase a new license for it.

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Adobe Employee ,
Jul 15, 2022 Jul 15, 2022

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Hi Peter,

 

We have checked that you have an Acrobat XI license. Acrobat XI is an old and unsupported version. For more information, please refer to the following help page: https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-xi-reader-xi.html.

Please check if you have an installer available for Acrobat XI. It seems you are using the latest version installer, which will not work.

 

Thanks,

Meenakshi

 

 

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New Here ,
Jul 16, 2022 Jul 16, 2022

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Thanks to try67 and Meenakshi for your replies – very helpful.

Thanks especially to Team Adobe, who chipped in and guided me through my options and subsequent decision.

best wishes

Peter

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Adobe Community Professional ,
Jul 16, 2022 Jul 16, 2022

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What do you mean by "Team Adobe"? Be careful, as there are many scammers here who pretend to work for Adobe but do not. Did they contact you via email (since you originally posted your email address), or private message? If email, what email address did they use? If PM, does they user-name say "Adobe Employee" underneath it (like MeenakshiNegi's does)? If not, they are NOT from Adobe.

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