Acrobat not recognizing Arial

[michael_6060]

We have 3 licences, but one licence will not recognizing Arial (the font is loaded), Acrobat replaces Arial with "Adobe Sans MM" on a supplied document but if you try to edit it uses "Arial Narrow". If you try to run a repair it comes up with Arabic, Language is set for English. Tried every way of reseting we can think of, and uninstalled then re-installed. Nothing changes. We are a Print department, so this issue is an absoulte nightmare.

[Tariq Ahmad]

Hi @michael_6060, 

Sorry for the troubled experience. 
You have three licenses for what Acrobat or Adobe Fonts? What is the OS language on the affected machine? Are all those machines Win OS machines?  

~Tariq

[michael_6060]

3 licenses for Adobe Acrobat, other two are fine. On Window 10 Enterprise, OS language is English.

[michael_6060]

Solution was a complete rebuilt of the laptop, after getting laptop to it`s default state, IT installing Adobe Acrobat before any other drivers or software. A major pain, but it`s now working.

[michael_6060]

Now Acrobat will not allow us to use Enfocus PitStop plugin.  Unchecked the "Use only certified plug-ins" but still remains in Cerified Mode. The amount of hours wasted trying to get this software just to work.

[AnandSri]

Hello Michael,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Could you please check if you are still facing this issue with the latest version of Acrobat 25.001.2043x Optional update, Mar 19, 2025? Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine. For more information, see this: https://adobe.ly/4hqMRLb

Ensure you also have the latest update for the Enfocus PitStop plugin.

Let us know if you experience any issues.

Thanks,

Anand Sri.

[michael_6060]

I.T. and myself have had to build a new laptop, which is working correctly. Hope strip out software from this laptop and reinstall to use a s a spare, should issues happen again.

[AnandSri]

Hello @michael_6060

I hope you are doing well, and I am sorry for the delayed response.

I am following up to check if you are still experiencing any issues with the fonts with the latest build of Acrobat: 25.001.20643, Optional update, Aug 25, 2025.

Let us know if you need any assistance.

Thanks,
Anand Sri | Acrobat Community Team
Meet Acrobat Studio