Acrobat opens full screen every time

[garethirwin1234]

Hi, recent update to acrobat I assume. When ever I open it in windows it goes full screen. I can resize it, quit and reopen and its back to full screen.

On any document.

Can adobe fix this, rather than pushing AI features, cheers.

[AnandSri]

Hello @garethirwin1234

I hope you are doing well, and thank you for reaching out.

Could you please check if you have the latest version of Acrobat installed: 25.001.20693, Planned update, Sept 09, 2025? Go to Menu(Win)/Acrobat(Mac) > Help > About Adobe Acrobat. From the same Help menu, check for any pending updates. Install the updates, restart the app and the machine, and try again.

For testing purposes, go to Menu(Win)/Acrobat(Mac) > Preferences > Full Screen and uncheck the options under the Full Screen setup. Click OK, restart the app, and check. You can re-enable the settings after the test. 

Also, go to Menu(Win)/Acrobat(Mac) > Preferences > Security Enhanced > Uncheck "Enable Protected Mode at startup, Protected View, and Enhanced security. Click OK, restart the app, and check. Please enable the security settings after the test.

Create a testing user profile with full admin rights, install Acrobat, and check if the documents are still opening in full-screen mode.

Reset the Acrobat Preferences once and restart the machine. Also, ensure that all the operating system updates, both mandatory and optional, are installed. 

If the issue still continues, please use the Acrobat Cleaner tool to remove the installed app, restart the computer, and reinstall Acrobat. 

If the issue continues, please provide the following information: the current version of the operating system on your device, a quick screen recording, and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

Thanks,

Anand Sri.

[garethirwin1234]

Hi I made all those changes. 

Open acrobat and its in full screen. I cannot do a video unless you give me somewhere to send it, I dont want the world knowing my recently opened documents.

[AnandSri]

Hello @garethirwin1234

You can send me the details, such as screen recordings, logs, and other information, directly to me using direct message. Please click on my community user profile name and select message.

Thanks,

Anand Sri.