Acrobat Preflight syntax error PrintScaling

[pahuja_rajeev]

Hi,

When i run Acrobat Preflight "Report PDF Syntax error" tool on attached simple PDF file, It reports "General File Format Error" that "The value associated with the key(PrintScaling) is incorrect".

However the key and value written in PDF is as per PDF Spec i.e

/PrintScaling /None

Any help is appreciated. Is this a bug in Preflight or am i missing something ?

Regards,

Rajeev

[Amal.]

Hi Pahuja_rajeev

We are sorry for the trouble. As described on running Acrobat Preflight "Report PDF Syntax error" tool It reports "General File Format Error" that "The value associated with the key(PrintScaling) is incorrect.

We tried to reproduce the issue on our end using the PDF file you have shared and got the same error.  Upon furhter testing we found that the PDF is created using a non Adobe application (Esri ArcGIS Pro) Please try to create the PDF file using Adobe Acrobat Pro DC and see if that makes any difference.

You may also refer to a similar discussion https://community.adobe.com/t5/acrobat/preflight-error-the-required-key-transformmethod-is-missing/t... and see if that helps.

Let us know how it goes

Regards

Amal

[pahuja_rajeev]

Hi Amal,

Thanks for reply. 

We are creating/generating this PDF ourselves and as per PDF spec 1.7, we are writing 

/PrintScaling /None

I could not find option in any tools i.e. Acrobat, Adobe PDF print driver, which allow to make default print size to "Actual size" option. Which is equivalent to writing   "/PrintScaling /None" in pdf file.

However it is always set to "Shrink oversize page", which is equivalent to "/PrintScaling /AppDefault" in most of the Adobe PDF generator Apps/tool.

The question is why preflight do not honour "/PrintScaling /None" in its report. Thanks for Help.

Thanks

Rajeev

[pahujar@msn.com]

Will appreciate, if anyone knows, if its a bug in Acrobat Preflight or i am missing something.

Thanks.

[Test Screen Name]

I set print scaling to none using the Acrobat Pro UI, and it also failed the test. Looks like a bug in Preflight. Report it in this system: https://www.adobe.com/products/wishform.html

[Amal.]

Hi there,

Sorry to keep you waiting. We have raised this issue to the engineering team for further investigation.

We will share the update as soon as we hear anything from them.

Regards

Amal

[pahuja_rajeev]

Hi Amal and Test Screen ,

Thanks for looking into this and moving it up to Engineering team. Will be waiting to see it get resolved soon.

Regards,

Rajeev

[Amal.]

Hi there

I am sorry to keep you waiting.

The Engineering team is still looking into this issue and need more time. I will share the update with you once we hear anything from them.

Thanks for your time and patience.

Regards

Amal

[divyasin]

Hi Rajeev,

Your feedback helped us improve. We have addressed the issue reported by you in our latest release dated Nov 10, 2020 .

To get the latest product update, click on the menu Help --> Check for updates in Acrobat.

For more information about the release, please refer to the Release Notes and the New Feature Summary web links.

Hope this helps in addressing the reported issue. We look forward to the continued feedback.

Regards,

Divya Kumar Singh