Acrobat Pro 11.x scanning default settings

[keithskyline]

Having an odd issue with Acrobat Pro 11.x and a Brother MFC-L2740DW device.

When scanning a file via the Acrobat app (Create > PDF From Scanner > Custom Scan > SCAN ... the default paper source = FLATBED and page size = 8.5x14, as shown here:

Acrobat scanning - default settings

This can be changed at this dialog to the desired settings (source=feeder; size=letter), as shown here:

Acrobat scanning - desired settings

...but we find it has to be done each time, the app doesn't default to this option.

We attempted to access the Acrobat "presets" to create the desired defaults, however upon doing so the Acrobat error appears: "the scanner last used by Acrobat does not support preset scanning."

Acrobat scanning - preset error

The computer is Win 10 Pro and the Brother MFC printer/scanner drivers are as current as possible (c.2016 is the latest drivers available from Brother website).

Any suggestions/advise would be appreciated, thank you!

[keithskyline]

bump - any recommendations on how to address this, Adobe Support?

[try67]

First of all, this is NOT Adobe Support. I would give you the link to that but it's useless since your version of Acrobat is out of support entirely by now. It's also getting less and less compatible with Windows 10, so such problems are to be expected.

I recommend you scan the document using the scanner's own software and then import those images into Acrobat to create PDFs from them.

Also make sure that Acrobat is updated to the latest possible version, 11.0.23. That will give it a fighting chance of working. You can get the updates here: ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/