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1

Acrobat pro 2020 cannot open

New Here ,
Nov 27, 2022 Nov 27, 2022

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I bougth acrobat pro 2020 form Dell and installed it according to the instruction( using redeem code and serial no )

After installation I tried to open acrobat pro( 1st time ) and it required login. Click "Sign In Now" and web browser will open and display "You're all Set!" However, the pop-up "Acrobat Licensing Application" window says "Sorry something went wrong"

I uninstalled and try again, but the same problem occurs.

How can I solve this problem?

TOPICS
Comment review and collaborate PDF , General troubleshooting , How to , Install update and subscribe to Acrobat

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correct answers 1 Correct answer

Adobe Employee , Nov 28, 2022 Nov 28, 2022

Hi @Daniel27326036fmir 

 

Thank you for reaching out and sorry about the trouble.

 

As you get the error message, could you please confirm if you were previously using any other version of Acrobat on the machine?

If not, please try removing the application and Adobe folders on the machine. Reboot the machine and then install Acrobat 2020 from this link: https://helpx.adobe.com/download-install/kb/acrobat-2020-downloads.html.

 

If the issue persists, try creating a new user account on your machin

...

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Adobe Employee ,
Nov 28, 2022 Nov 28, 2022

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Hi @Daniel27326036fmir 

 

Thank you for reaching out and sorry about the trouble.

 

As you get the error message, could you please confirm if you were previously using any other version of Acrobat on the machine?

If not, please try removing the application and Adobe folders on the machine. Reboot the machine and then install Acrobat 2020 from this link: https://helpx.adobe.com/download-install/kb/acrobat-2020-downloads.html.

 

If the issue persists, try creating a new user account on your machine and install Acrobat 2020 there. Then check if you experience the same behaviour.

 

Let us know how it goes.

 

Regards

Amal

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New Here ,
Dec 05, 2022 Dec 05, 2022

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Fixed trouble. Thanks.

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