Acrobat Pro 2020 Suddenly ONLY works with scanner interface

[TopherDoc]

I have been happily using my dinosaur Fujitsu fi-5120C with Acrobate for over 15 years. I tried to add a package from Fujitsu to enhance scans the failed miserably. Deleted that software and suddenly Acrobat ONLY sees the scanner as a WIA and will not let me use its native interface for scanning. Instead it requires me to use the scanner user interface - when it works at all. There is no way to uncheck that box.

I have tried deleting and reinstalling the Twain drivers to no avail. 

Besides buying a new scanner - are there any other solutions to this issue?

Thank you!

[Amal.]

Hi there

Hope you are doing well and sorry to hear that.

Would you mind sharing the version of the Acrobat DC you are using. To check the version go to help > About Acrobat and make sure you have the recent version 21.11.20039 installed. Go to Help > Check for Updates and reboot the computer once.

Also check for any missing/pending updates for printer/scanner driver and firmware and try updating it and check .

Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal

[TopherDoc]

20.004.30020 Adobe Acrobat 2020 Pro

[TopherDoc]

Acrobat is fully updated and the scanner has the latest downloadble drivers and firmware, etc. installed. Not is is not DC but fully licensed 2020 Pro

[Amal.]

Hi there

Have you tried to reset the Acrobat preferences and using the application in the new user profile as suggested earlier?

Regards

Amal

[TopherDoc]

Yes - and had the exact same problem with both.

[Amal.]

Hi there

We are sorry to hear that. Please try to collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them with us via document cloud link as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html for further investigation.

Regards

Amal

[TopherDoc]

1) It tells me my account type is not allowed to share files of this type

2) I am not sure exactly where I am supposed to share the link assuming I was allowed to do so

[Amal.]

Hi there,

You may try to send the files via any cloud storage link (google drive, dropbox etc.)

Regards

Amal

[TopherDoc]

I did some further reserach and it appears that there is not a driver for Windows 11 which appears to be the root of this problem. I have wasted so much time on this I just decided to buy a brand new scanner. Appeciate all of your help.