Acrobat Pro CC constantly logs me off

[OlmanGonzalez]

At work I use Adobe Acrobat Pro DC (v 2018.0120058) and I have Acrobat CC installed in Win7 computer. Everyday I turn on my computer I notice the Adobe CC icon is grayed out and Acrobat shows "Sign In" on the top right hand corner. I login in both apps but after turning the computer off and on the next, it has logged me out again. I can use acrobat and I don't get any validation error or anything. But when I willingly login into the apps the message says that it will now be licensed to me, as if I had not done it before. Any idea what causes it log out?

I do use Acrobat CC with other apps with a different account in my persona computer running Win10 and it never logs me out, it's just the Win7 one.

[Bani Verma]

Moving this query to Adobe Creative Cloud​ community.

[Jeffrey_A_Wright]

Moving this discussion to the Installing, Updating, & Subscribing to Acrobat forum.

[Adorobat · Accepted solution]

Hi OlmanGonzalez,

As per the issue description mentioned above, you are facing issue with Acrobat Pro DC on your windows machine, is that correct?

Please try troubleshooting steps given in the following forum thread discussing the similar issue:

Creative cloud applications keep asking me to login every time I launch an application

Let us know if you need any help.

Shivam

[OlmanGonzalez]

The issues seems to have resolved after the latest CC update. Thanks!

[Adorobat]

Glad to hear you're back on track! Let us know if we can help with anything else in the future!

-Shivam