I can install and open Acrobat Pro DC as a domain administrator, but as soon as I log in as a user it closes immediately after opening. I've tried uninstalling with the cleanup tool and reinstalling, activating/deactivating it, repair install, making the user a temporary administrator, opening it under the local admin account, updated it, ran repair installation, installed all available windows updates/runtimes, Acrobat Pro DC refuses to stay open however under the user's profile.
I reccomend calling Tech support, they walked me through getting it to work again. What he did in this case is, I had an employee having issues with Adobe Acrobat DC Pro, He went through and cleared out the local user Creds in Credential Manager. But the big change he made was to Uninstall Acrobat DC and Creative Cloud, and then downloaded creative cloud cleaner and acrocleaner to remove all the old files etc... Then went and downloaded the 32 Bit version of Acrobat DC. According to him the 32 Bit version is the stable version. It also solved another issue in our financial software, where it would error out, with the 64bit version, but worked fine with the 32 bit version. He explained it was due to them updating 64bit version frequently.
OK so Adobe support says that having Acrobat DC and older XI on the same workstation will not work. This is not a happy situation. Uninstalling XI made DC work.
Nevermind I figuered it out - Acrobat Install waiting on hidden icon menu on the task bar - Ran it manually and it installed and resolved the issue. Thanks for the heads up about the pending install!!!!!
i have exactly the same issue as the last comment, driving me nuts. works for maybe one document then back to original problem. Please resolve as currently software is useless.
I have this problem for the first time after using Creative Suite 6 for years. I have changed nothing and this just started so clearly Adobe changed something to stop me using the software I bought. Thats really bad form as I am now spendin hours sorting out the problem just when I am in a mad rush. Companies that care so little for their customers to allow this dont deserve to be in business.
Hey did your problem get resolved ? I have been using the same creative cloud for about 2 years but since yesterday (June 2020) it just closes itself everytime i launch it.
I have had to install version 2017 on a number of machines and only had 1 work (why it worked is beyond me). The rest behave as noted above - opens then closes. Followed suggestions here with zero results.
I gave up. It was too expensive trying to sort out and although I hated doing what Adobe obviously wanted, I bought a new system. As its been many years since my original purchase the new version is very different and its taking me ages to work out what I used to do so easily to do with the old quite adequate system.
The problem for software suppliers is that they get to a point where the user doesnt need any improvements so sales start to dry up. The only solution is dirty tricks like making the perfectly adequate existing system stop working. Its a real cost impost to business and so infuriating when you have paid good money for a product and the suppliers makes it stop working so you have to buy it again.
Imagine what would happen if as a civil engineer i built a house for Shantanue Narayen, and built in a bug that would make the house collapse after 5 years... I wish!
its late 2020 and suddenly my Adobe Acrobat X1Pro started closing within minutes after opening. Uninstall and reinstalled with no improvement. Renaming SLStore did zip. HOW RESOLVED (so far it works): reinstalled the Adobe Acrobate patch update. The wizard suggested that it not be reinstalled, but I "ignored" that suggestion and did it anyway. Been going through pdfs that previously closed and they are staying open. GOOD LUCK ALL.
Today while using my Adobe Acrobat Pro DC to view a number of pdf documents the software started shutting down after only being open a few seconds. At one point I got a message indicating Adobe was installing an update and could not open any files during that time. After a while it would let me open files again but they still closed after a few seconds. I tried rebooting my computer but the issue persists so at the moment I cannot do any work using Acrobat.
You can click the Start button if you are using Windows OS, search for "Adobe Acrobat Distiller" launch it and wait for a minute to see if that crashes? Also, you may try repairing Adobe Acrobat Pro, go to "Add and remove programs" and try to modify Adobe Acrobat and choose repair. Restart the machine and try again.
I tried to cancel my subscription, but Adobe offered 2 months free. I accepted that. Two days later after opening a file in Adobe, it consistenly, seconds later disappears!
Sometimes I get this error message.
The instruction at 0x0000000068A87934 referenced memory at 0x000000000065015F.
I'm having a similar issue. When I open an Adobe file, it stays open for a few seconds, then the program closes on it's own. This just started happening today. Don't know whats going on.
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