Acrobat Pro crashes after opening

Report · Aug 23, 2017

I can install and open Acrobat Pro DC as a domain administrator, but as soon as I log in as a user it closes immediately after opening. I've tried uninstalling with the cleanup tool and reinstalling, activating/deactivating it, repair install, making the user a temporary administrator, opening it under the local admin account, updated it, ran repair installation, installed all available windows updates/runtimes, Acrobat Pro DC refuses to stay open however under the user's profile.

Report · Jan 09, 2017

Exactly which version of Acrobat?

Did you recently upgrade to Sierra, and did Acrobat work properly before you upgraded?

Report · Jan 09, 2017

Good Day John - I have Adobe Acrobat Pro DC 2015 release. It used to work with Sierra before this but all of a sudden it started conking out.

Report · Sep 07, 2022

Yesterday, Adobe Acrobat Pro DC started crashing on startup on M1 macbook pro macOS Monterey 12.5.1, before I can get to any settings or try any fixes. I have been using Adobe Acrobat DC for a few years with a few issues here and there but all were resolveable until yesterday. I have been using Monterey since it's release without issue until yesterday.

I have uninstalled all adobe products and removed all adobe files and folders, then used the cleaner. Verified that I am on the latest OS update, restarted the macbook, then reinstalled the adobe apps and creative cloud, using these sites:

Link to re-install Acrobat Pro DC application:

https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html

Link for to re-install Creative Cloud:

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Restarted mac again, then opened adobe acrobat, which crashed on start up again. No Change.

Repeated all the uninstall procedures, then used cleaner again and re-installed from the links in my adobe account.

Same result, adobe acrobat pro DC for mac crashes on start up.

Anyone have this issue and was able to resolve it?

I used the logcollectortool and have attached the result below.

Report · Sep 19, 2022

I am having exactly the same issue. have you managed to get a resolution as unsure what to do as need to use it urgently.

Report · Sep 20, 2022

I had to do a complete uninstall of all adobe apps files and folders. After that I re-installed an older version of Adobe Acrobat Pro DC, version 2020.013.20074. I was told not to update until they have a new release of Adobe Acrobat that has resolved this issue.

Report · Sep 20, 2022

I ended up having to reinstall my entire operating system and then sign out of Adobe and back in and then uninstall the two programs it was affecting (InDesign and Acrobat). So far it is stable but not holding my breath. Apple haven't heard of any issues as year, except for the two of us as i pointed them to the issues you were having as well.

Report · Sep 27, 2022

Hello floydw1959 - I'm having the same issue with new MacBook Pro M1. So far AI, PS, and ID work, but I cannot load newer PDF files with Acrobat Pro DC and unisntalling and reinstalling fails. How were you able to find an older version of Acrobat? I'd like to try that. thanks!

Report · Oct 14, 2022

I was not able to on my own. A support agent was able to install the older version of Adobe Acrobat from a site to which we do not have direct access. The whole process took most of an hour as the support agent did the process remotely on my macbook.

Report · Oct 27, 2022

I am having the same issue. Macbook Air M1 2020, Monterey 12.6.1.

Report · Dec 08, 2022

I'm also having the same issue. Acrobat crashes immediately upon start. The icon never even appears in the dock, macOS just produces a window saying Acrobat has crashed. Monterey 12.6, Macbook Pro M1 Max

Report · Feb 11, 2023

I am having the same issue. Macbook Pro OS Catalina 10.15.7

I don´t know what to do.

Report · Feb 14, 2023

Anyone have any update? Acrobat is still 100% unusable on my M1 Max MacBook Pro.

Report · Feb 28, 2022

Everytime I open acrobat dc is automatically closes and I get this:

HELP!!!

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: AdobeAcrobat [8865]
Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 21.011.20039 (21.011.20039)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2022-02-28 12:26:48.9587 -0500
OS Version: macOS 12.2.1 (21D62)
Report Version: 12
Bridge OS Version: 6.2 (19P744)
Anonymous UUID: 5CF59059-929F-3974-7537-F37F219055A3

Sleep/Wake UUID: 58DD6FCC-9EE8-4023-A14B-29B51654C1AB

Time Awake Since Boot: 6600 seconds
Time Since Wake: 635 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00007ff7be503ff8
Exception Codes: 0x0000000000000002, 0x00007ff7be503ff8
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [8865]

VM Region Info: 0x7ff7be503ff8 is in 0x7ff7bad04000-0x7ff7be504000; bytes after start: 58720248 bytes before end: 7
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
MALLOC_LARGE 7f94d4453000-7f94d45a6000 [ 1356K] rw-/rwx SM=PRV
GAP OF 0x62e675e000 BYTES
---> STACK GUARD 7ff7bad04000-7ff7be504000 [ 56.0M] ---/rwx SM=NUL ... for thread 0
Stack 7ff7be504000-7ff7bed04000 [ 8192K] rw-/rwx SM=PRV thread 0

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_malloc.dylib 0x7ff81be4ae64 nanov2_allocate_from_block + 12
1 libsystem_malloc.dylib 0x7ff81be4a619 nanov2_allocate + 130
2 libsystem_malloc.dylib 0x7ff81be4c622 nanov2_calloc + 126
3 libsystem_malloc.dylib 0x7ff81be66b8f _malloc_zone_calloc + 59
4 CoreFoundation 0x7ff81c078f36 _CFRuntimeCreateInstance + 294
5 CoreFoundation 0x7ff81c0786f4 __CFStringCreateImmutableFunnel3 + 2042
6 CoreFoundation 0x7ff81c077eee CFStringCreateWithCString + 67
7 CoreFoundation 0x7ff81c0c1c19 _CFBundleCopyFindResources + 623
8 CoreFoundation 0x7ff81c1900e0 _CFBundleCopyResourceForkURLMayBeLocal + 66
9 CoreFoundation 0x7ff81c18ff19 CFBundleOpenBundleResourceFiles + 262
10 CoreFoundation 0x7ff81c18fd9d CFBundleOpenBundleResourceMap + 41
11 Acrobat 0x10134c815 0x10132a000 + 141333
12 Acrobat 0x101330316 0x10132a000 + 25366
13 Acrobat 0x101351409 0x10132a000 + 160777
14 Acrobat 0x10132da68 0x10132a000 + 14952
15 Acrobat 0x10135fb98 0x10132a000 + 220056
16 Acrobat 0x101bba8c7 0x10132a000 + 8980679
17 Acrobat 0x10162c9aa 0x10132a000 + 3156394
18 Acrobat 0x10330ba4a 0x10132a000 + 33430090
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20 Acrobat 0x1013972c3 0x10132a000 + 447171
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23 Acrobat 0x10137eca0 0x10132a000 + 347296
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227 Acrobat 0x10313548b 0x10132a000 + 31503499
228 Acrobat 0x1013972c3 0x10132a000 + 447171
229 Acrobat 0x1022e3840 0x10132a000 + 16488512
230 Acrobat 0x101cf83b1 0x10132a000 + 10281905
231 Acrobat 0x10137eca0 0x10132a000 + 347296
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236 Acrobat 0x101bba710 0x10132a000 + 8980240
237 Acrobat 0x101bba8df 0x10132a000 + 8980703
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239 Acrobat 0x10330ba4a 0x10132a000 + 33430090
240 Acrobat 0x10313548b 0x10132a000 + 31503499
241 Acrobat 0x1013972c3 0x10132a000 + 447171
242 Acrobat 0x1022e3840 0x10132a000 + 16488512
243 Acrobat 0x101cf83b1 0x10132a000 + 10281905
244 Acrobat 0x10137eca0 0x10132a000 + 347296
245 Acrobat 0x1013a9d0c 0x10132a000 + 523532
246 Acrobat 0x1016101d8 0x10132a000 + 3039704
247 Acrobat 0x101609767 0x10132a000 + 3012455
248 Acrobat 0x101bbae4b 0x10132a000 + 8982091
249 Acrobat 0x101bba710 0x10132a000 + 8980240
250 Acrobat 0x101bba8df 0x10132a000 + 8980703
251 Acrobat 0x10162c9aa 0x10132a000 + 3156394
252 Acrobat 0x10330ba4a 0x10132a000 + 33430090
253 Acrobat 0x10313548b 0x10132a000 + 31503499
254 Acrobat 0x1013972c3 0x10132a000 + 447171
255 Acrobat 0x1022e3840 0x10132a000 + 16488512
256 Acrobat 0x101cf83b1 0x10132a000 + 10281905
257 Acrobat 0x10137eca0 0x10132a000 + 347296
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259 Acrobat 0x1016101d8 0x10132a000 + 3039704
260 Acrobat 0x101609767 0x10132a000 + 3012455
261 Acrobat 0x101bbae4b 0x10132a000 + 8982091
262 Acrobat 0x101bba710 0x10132a000 + 8980240
263 Acrobat 0x101bba8df 0x10132a000 + 8980703
264 Acrobat 0x10162c9aa 0x10132a000 + 3156394
265 Acrobat 0x10330ba4a 0x10132a000 + 33430090
266 Acrobat 0x10313548b 0x10132a000 + 31503499
267 Acrobat 0x1013972c3 0x10132a000 + 447171
268 Acrobat 0x1022e3840 0x10132a000 + 16488512
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275 Acrobat 0x101bba710 0x10132a000 + 8980240
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279 Acrobat 0x10313548b 0x10132a000 + 31503499
280 Acrobat 0x1013972c3 0x10132a000 + 447171
281 Acrobat 0x1022e3840 0x10132a000 + 16488512
282 Acrobat 0x101cf83b1 0x10132a000 + 10281905
283 Acrobat 0x10137eca0 0x10132a000 + 347296
284 Acrobat 0x1013a9d0c 0x10132a000 + 523532
285 Acrobat 0x1016101d8 0x10132a000 + 3039704
286 Acrobat 0x101609767 0x10132a000 + 3012455
287 Acrobat 0x101bbae4b 0x10132a000 + 8982091
288 Acrobat 0x101bba710 0x10132a000 + 8980240
289 Acrobat 0x101bba8df 0x10132a000 + 8980703
290 Acrobat 0x10162c9aa 0x10132a000 + 3156394
291 Acrobat 0x10330ba4a 0x10132a000 + 33430090
292 Acrobat 0x10313548b 0x10132a000 + 31503499
293 Acrobat 0x1013972c3 0x10132a000 + 447171
294 Acrobat 0x1022e3840 0x10132a000 + 16488512
295 Acrobat 0x101cf83b1 0x10132a000 + 10281905
296 Acrobat 0x10137eca0 0x10132a000 + 347296
297 Acrobat 0x1013a9d0c 0x10132a000 + 523532
298 Acrobat 0x1016101d8 0x10132a000 + 3039704
299 Acrobat 0x101609767 0x10132a000 + 3012455
300 Acrobat 0x101bbae4b 0x10132a000 + 8982091
301 Acrobat 0x101bba710 0x10132a000 + 8980240
302 Acrobat 0x101bba8df 0x10132a000 + 8980703
303 Acrobat 0x10162c9aa 0x10132a000 + 3156394
304 Acrobat 0x10330ba4a 0x10132a000 + 33430090
305 Acrobat 0x10313548b 0x10132a000 + 31503499
306 Acrobat 0x1013972c3 0x10132a000 + 447171
307 Acrobat 0x1022e3840 0x10132a000 + 16488512
308 Acrobat 0x101cf83b1 0x10132a000 + 10281905
309 Acrobat 0x10137eca0 0x10132a000 + 347296
310 Acrobat 0x1013a9d0c 0x10132a000 + 523532
311 Acrobat 0x1016101d8 0x10132a000 + 3039704
312 Acrobat 0x101609767 0x10132a000 + 3012455
313 Acrobat 0x101bbae4b 0x10132a000 + 8982091
314 Acrobat 0x101bba710 0x10132a000 + 8980240
315 Acrobat 0x101bba8df 0x10132a000 + 8980703
316 Acrobat 0x10162c9aa 0x10132a000 + 3156394
317 Acrobat 0x10330ba4a 0x10132a000 + 33430090
318 Acrobat 0x10313548b 0x10132a000 + 31503499
319 Acrobat 0x1013972c3 0x10132a000 + 447171
320 Acrobat 0x1022e3840 0x10132a000 + 16488512
321 Acrobat 0x101cf83b1 0x10132a000 + 10281905
322 Acrobat 0x10137eca0 0x10132a000 + 347296
323 Acrobat 0x1013a9d0c 0x10132a000 + 523532
324 Acrobat 0x1016101d8 0x10132a000 + 3039704
325 Acrobat 0x101609767 0x10132a000 + 3012455
326 Acrobat 0x101bbae4b 0x10132a000 + 8982091
327 Acrobat 0x101bba710 0x10132a000 + 8980240
328 Acrobat 0x101bba8df 0x10132a000 + 8980703
329 Acrobat 0x10162c9aa 0x10132a000 + 3156394
330 Acrobat 0x10330ba4a 0x10132a000 + 33430090
331 Acrobat 0x10313548b 0x10132a000 + 31503499
332 Acrobat 0x1013972c3 0x10132a000 + 447171
333 Acrobat 0x1022e3840 0x10132a000 + 16488512
334 Acrobat 0x101cf83b1 0x10132a000 + 10281905
335 Acrobat 0x10137eca0 0x10132a000 + 347296
336 Acrobat 0x1013a9d0c 0x10132a000 + 523532
337 Acrobat 0x1016101d8 0x10132a000 + 3039704
338 Acrobat 0x101609767 0x10132a000 + 3012455
339 Acrobat 0x101bbae4b 0x10132a000 + 8982091
340 Acrobat 0x101bba710 0x10132a000 + 8980240
341 Acrobat 0x101bba8df 0x10132a000 + 8980703
342 Acrobat 0x10162c9aa 0x10132a000 + 3156394
343 Acrobat 0x10330ba4a 0x10132a000 + 33430090
344 Acrobat 0x10313548b 0x10132a000 + 31503499
345 Acrobat 0x1013972c3 0x10132a000 + 447171
346 Acrobat 0x1022e3840 0x10132a000 + 16488512
347 Acrobat 0x101cf83b1 0x10132a000 + 10281905
348 Acrobat 0x10137eca0 0x10132a000 + 347296
349 Acrobat 0x1013a9d0c 0x10132a000 + 523532
350 Acrobat 0x1016101d8 0x10132a000 + 3039704
351 Acrobat 0x101609767 0x10132a000 + 3012455
352 Acrobat 0x101bbae4b 0x10132a000 + 8982091
353 Acrobat 0x101bba710 0x10132a000 + 8980240
354 Acrobat 0x101bba8df 0x10132a000 + 8980703
355 Acrobat 0x10162c9aa 0x10132a000 + 3156394
356 Acrobat 0x10330ba4a 0x10132a000 + 33430090
357 Acrobat 0x10313548b 0x10132a000 + 31503499
358 Acrobat 0x1013972c3 0x10132a000 + 447171
359 Acrobat 0x1022e3840 0x10132a000 + 16488512
360 Acrobat 0x101cf83b1 0x10132a000 + 10281905
361 Acrobat 0x10137eca0 0x10132a000 + 347296
362 Acrobat 0x1013a9d0c 0x10132a000 + 523532
363 Acrobat 0x1016101d8 0x10132a000 + 3039704
364 Acrobat 0x101609767 0x10132a000 + 3012455
365 Acrobat 0x101bbae4b 0x10132a000 + 8982091
366 Acrobat 0x101bba710 0x10132a000 + 8980240
367 Acrobat 0x101bba8df 0x10132a000 + 8980703
368 Acrobat 0x10162c9aa 0x10132a000 + 3156394
369 Acrobat 0x10330ba4a 0x10132a000 + 33430090
370 Acrobat 0x10313548b 0x10132a000 + 31503499
371 Acrobat 0x1013972c3 0x10132a000 + 447171
372 Acrobat 0x1022e3840 0x10132a000 + 16488512
373 Acrobat 0x101cf83b1 0x10132a000 + 10281905
374 Acrobat 0x10137eca0 0x10132a000 + 347296
375 Acrobat 0x1013a9d0c 0x10132a000 + 523532
376 Acrobat 0x1016101d8 0x10132a000 + 3039704
377 Acrobat 0x101609767 0x10132a000 + 3012455
378 Acrobat 0x101bbae4b 0x10132a000 + 8982091
379 Acrobat 0x101bba710 0x10132a000 + 8980240
380 Acrobat 0x101bba8df 0x10132a000 + 8980703
381 Acrobat 0x10162c9aa 0x10132a000 + 3156394
382 Acrobat 0x10330ba4a 0x10132a000 + 33430090
383 Acrobat 0x10313548b 0x10132a000 + 31503499
384 Acrobat 0x1013972c3 0x10132a000 + 447171
385 Acrobat 0x1022e3840 0x10132a000 + 16488512
386 Acrobat 0x101cf83b1 0x10132a000 + 10281905
387 Acrobat 0x10137eca0 0x10132a000 + 347296
388 Acrobat 0x1013a9d0c 0x10132a000 + 523532
389 Acrobat 0x1016101d8 0x10132a000 + 3039704
390 Acrobat 0x101609767 0x10132a000 + 3012455
391 Acrobat 0x101bbae4b 0x10132a000 + 8982091
392 Acrobat 0x101bba710 0x10132a000 + 8980240
393 Acrobat 0x101bba8df 0x10132a000 + 8980703
394 Acrobat 0x10162c9aa 0x10132a000 + 3156394
395 Acrobat 0x10330ba4a 0x10132a000 + 33430090
396 Acrobat 0x10313548b 0x10132a000 + 31503499
397 Acrobat 0x1013972c3 0x10132a000 + 447171
398 Acrobat 0x1022e3840 0x10132a000 + 16488512
399 Acrobat 0x101cf83b1 0x10132a000 + 10281905
400 Acrobat 0x10137eca0 0x10132a000 + 347296
401 Acrobat 0x1013a9d0c 0x10132a000 + 523532
402 Acrobat 0x1016101d8 0x10132a000 + 3039704
403 Acrobat 0x101609767 0x10132a000 + 3012455
404 Acrobat 0x101bbae4b 0x10132a000 + 8982091
405 Acrobat 0x101bba710 0x10132a000 + 8980240
406 Acrobat 0x101bba8df 0x10132a000 + 8980703
407 Acrobat 0x10162c9aa 0x10132a000 + 3156394
408 Acrobat 0x10330ba4a 0x10132a000 + 33430090
409 Acrobat 0x10313548b 0x10132a000 + 31503499
410 Acrobat 0x1013972c3 0x10132a000 + 447171
411 Acrobat 0x1022e3840 0x10132a000 + 16488512
412 Acrobat 0x101cf83b1 0x10132a000 + 10281905
413 Acrobat 0x10137eca0 0x10132a000 + 347296
414 Acrobat 0x1013a9d0c 0x10132a000 + 523532
415 Acrobat 0x1016101d8 0x10132a000 + 3039704
416 Acrobat 0x101609767 0x10132a000 + 3012455
417 Acrobat 0x101bbae4b 0x10132a000 + 8982091
418 Acrobat 0x101bba710 0x10132a000 + 8980240
419 Acrobat 0x101bba8df 0x10132a000 + 8980703
420 Acrobat 0x10162c9aa 0x10132a000 + 3156394
421 Acrobat 0x10330ba4a 0x10132a000 + 33430090
422 Acrobat 0x10313548b 0x10132a000 + 31503499
423 Acrobat 0x1013972c3 0x10132a000 + 447171
424 Acrobat 0x1022e3840 0x10132a000 + 16488512
425 Acrobat 0x101cf83b1 0x10132a000 + 10281905
426 Acrobat 0x10137eca0 0x10132a000 + 347296
427 Acrobat 0x1013a9d0c 0x10132a000 + 523532
428 Acrobat 0x1016101d8 0x10132a000 + 3039704
429 Acrobat 0x101609767 0x10132a000 + 3012455
430 Acrobat 0x101bbae4b 0x10132a000 + 8982091
431 Acrobat 0x101bba710 0x10132a000 + 8980240
432 Acrobat 0x101bba8df 0x10132a000 + 8980703
433 Acrobat 0x10162c9aa 0x10132a000 + 3156394
434 Acrobat 0x10330ba4a 0x10132a000 + 33430090
435 Acrobat 0x10313548b 0x10132a000 + 31503499
436 Acrobat 0x1013972c3 0x10132a000 + 447171
437 Acrobat 0x1022e3840 0x10132a000 + 16488512
438 Acrobat 0x101cf83b1 0x10132a000 + 10281905
439 Acrobat 0x10137eca0 0x10132a000 + 347296
440 Acrobat 0x1013a9d0c 0x10132a000 + 523532
441 Acrobat 0x1016101d8 0x10132a000 + 3039704
442 Acrobat 0x101609767 0x10132a000 + 3012455
443 Acrobat 0x101bbae4b 0x10132a000 + 8982091
444 Acrobat 0x101bba710 0x10132a000 + 8980240
445 Acrobat 0x101bba8df 0x10132a000 + 8980703
446 Acrobat 0x10162c9aa 0x10132a000 + 3156394
447 Acrobat 0x10330ba4a 0x10132a000 + 33430090
448 Acrobat 0x10313548b 0x10132a000 + 31503499
449 Acrobat 0x1013972c3 0x10132a000 + 447171
450 Acrobat 0x1022e3840 0x10132a000 + 16488512
451 Acrobat 0x101cf83b1 0x10132a000 + 10281905
452 Acrobat 0x10137eca0 0x10132a000 + 347296
453 Acrobat 0x1013a9d0c 0x10132a000 + 523532
454 Acrobat 0x1016101d8 0x10132a000 + 3039704
455 Acrobat 0x101609767 0x10132a000 + 3012455
456 Acrobat 0x101bbae4b 0x10132a000 + 8982091
457 Acrobat 0x101bba710 0x10132a000 + 8980240
458 Acrobat 0x101bba8df 0x10132a000 + 8980703
459 Acrobat 0x10162c9aa 0x10132a000 + 3156394
460 Acrobat 0x10330ba4a 0x10132a000 + 33430090
461 Acrobat 0x10313548b 0x10132a000 + 31503499
462 Acrobat 0x1013972c3 0x10132a000 + 447171
463 Acrobat 0x1022e3840 0x10132a000 + 16488512
464 Acrobat 0x101cf83b1 0x10132a000 + 10281905
465 Acrobat 0x10137eca0 0x10132a000 + 347296
466 Acrobat 0x1013a9d0c 0x10132a000 + 523532
467 Acrobat 0x1016101d8 0x10132a000 + 3039704
468 Acrobat 0x101609767 0x10132a000 + 3012455
469 Acrobat 0x101bbae4b 0x10132a000 + 8982091
470 Acrobat 0x101bba710 0x10132a000 + 8980240
471 Acrobat 0x101bba8df 0x10132a000 + 8980703
472 Acrobat 0x10162c9aa 0x10132a000 + 3156394
473 Acrobat 0x10330ba4a 0x10132a000 + 33430090
474 Acrobat 0x10313548b 0x10132a000 + 31503499
475 Acrobat 0x1013972c3 0x10132a000 + 447171
476 Acrobat 0x1022e3840 0x10132a000 + 16488512
477 Acrobat 0x101cf83b1 0x10132a000 + 10281905
478 Acrobat 0x10137eca0 0x10132a000 + 347296
479 Acrobat 0x1013a9d0c 0x10132a000 + 523532
480 Acrobat 0x1016101d8 0x10132a000 + 3039704
481 Acrobat 0x101609767 0x10132a000 + 3012455
482 Acrobat 0x101bbae4b 0x10132a000 + 8982091
483 Acrobat 0x101bba710 0x10132a000 + 8980240
484 Acrobat 0x101bba8df 0x10132a000 + 8980703
485 Acrobat 0x10162c9aa 0x10132a000 + 3156394
486 Acrobat 0x10330ba4a 0x10132a000 + 33430090
487 Acrobat 0x10313548b 0x10132a000 + 31503499
488 Acrobat 0x1013972c3 0x10132a000 + 447171
489 Acrobat 0x1022e3840 0x10132a000 + 16488512
490 Acrobat 0x101cf83b1 0x10132a000 + 10281905
491 Acrobat 0x10137eca0 0x10132a000 + 347296
492 Acrobat 0x1013a9d0c 0x10132a000 + 523532
493 Acrobat 0x1016101d8 0x10132a000 + 3039704
494 Acrobat 0x101609767 0x10132a000 + 3012455
495 Acrobat 0x101bbae4b 0x10132a000 + 8982091
496 Acrobat 0x101bba710 0x10132a000 + 8980240
497 Acrobat 0x101bba8df 0x10132a000 + 8980703
498 Acrobat 0x10162c9aa 0x10132a000 + 3156394
499 Acrobat 0x10330ba4a 0x10132a000 + 33430090
500 Acrobat 0x10313548b 0x10132a000 + 31503499
501 Acrobat 0x1013972c3 0x10132a000 + 447171
502 Acrobat 0x1022e3840 0x10132a000 + 16488512
503 Acrobat 0x101cf83b1 0x10132a000 + 10281905
504 Acrobat 0x10137eca0 0x10132a000 + 347296
505 Acrobat 0x1013a9d0c 0x10132a000 + 523532
506 Acrobat 0x1016101d8 0x10132a000 + 3039704
507 Acrobat 0x101609767 0x10132a000 + 3012455
508 Acrobat 0x101bbae4b 0x10132a000 + 8982091
509 Acrobat 0x101bba710 0x10132a000 + 8980240
510 Acrobat 0x101bba8df 0x10132a000 + 8980703
511 Acrobat 0x10162c9aa 0x10132a000 + 3156394

Thread 1:
0 libsystem_pthread.dylib 0x7ff81c029fec start_wqthread + 0

Thread 2:
0 libsystem_pthread.dylib 0x7ff81c029fec start_wqthread + 0

Thread 3:: Dispatch queue: NSOperationQueue 0x7f94cf95d580 (QOS: UNSPECIFIED)
0 libsystem_kernel.dylib 0x7ff81bff43da __semwait_signal + 10
1 libsystem_c.dylib 0x7ff81bf098a9 nanosleep + 196
2 Foundation 0x7ff81cfe354d +[NSThread sleepForTimeInterval:] + 151
3 Acrobat 0x10282f220 0x10132a000 + 22041120
4 Foundation 0x7ff81cf3c331 __NSOPERATION_IS_INVOKING_MAIN__ + 17
5 Foundation 0x7ff81cf3b59f -[NSOperation start] + 785
6 Foundation 0x7ff81cf3b275 __NSOPERATIONQUEUE_IS_STARTING_AN_OPERATION__ + 17
7 Foundation 0x7ff81cf3b14a __NSOQSchedule_f + 182
8 libdispatch.dylib 0x7ff81be84d0d _dispatch_block_async_invoke2 + 83
9 libdispatch.dylib 0x7ff81be77cc9 _dispatch_client_callout + 8
10 libdispatch.dylib 0x7ff81be7a746 _dispatch_continuation_pop + 460
11 libdispatch.dylib 0x7ff81be79ded _dispatch_async_redirect_invoke + 716
12 libdispatch.dylib 0x7ff81be873ba _dispatch_root_queue_drain + 343
13 libdispatch.dylib 0x7ff81be87b5a _dispatch_worker_thread2 + 160
14 libsystem_pthread.dylib 0x7ff81c02b02e _pthread_wqthread + 256
15 libsystem_pthread.dylib 0x7ff81c029ffb start_wqthread + 15

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000001 rcx: 0x0000000000000000 rdx: 0x0000000000000001
rdi: 0x0000000101322000 rsi: 0x000060000174d250 rbp: 0x00007ff7be504020 rsp: 0x00007ff7be504000
r8: 0x0000000000000000 r9: 0x00007ff7be50470c r10: 0x0000000008000100 r11: 0x00007ff81c378e70
r12: 0x0000000000000001 r13: 0x0000000101322000 r14: 0x0000000101322200 r15: 0x0000000000000000
rip: 0x00007ff81be4ae64 rfl: 0x0000000000010206 cr2: 0x00007ff7be503ff8

Logical CPU: 0
Error Code: 0x00000006 (no mapping for user data write)
Trap Number: 14

Thread 0 instruction stream:
85 3a fa ff ff eb 23 0f-0b 48 8b 8d 68 ff ff ff .:....#..H..h...
4c 89 21 48 8b 8d 60 ff-ff ff 48 85 c9 74 07 f0 L.!H..`...H..t..
81 21 ff ff ff 7f 48 89-45 a8 48 8b 45 a8 48 83 .!....H.E.H.E.H.
c4 78 5b 41 5c 41 5d 41-5e 41 5f 5d c3 0f 1f 00 .x[A\A]A^A_]....
51 fb ff ff fe fa ff ff-51 fb ff ff 0b fb ff ff Q.......Q.......
90 90 90 90 55 48 89 e5-41 57 41 56 41 55 41 54 ....UH..AWAVAUAT
[53]48 83 ec 28 48 89 7d-c0 44 8b 2e 31 c0 48 89 SH..(H.}.D..1.H. <==
45 c8 45 85 ed 0f 89 f4-01 00 00 44 89 eb 81 e3 E.E........D....
ff 07 00 00 81 fb fc 07-00 00 0f 84 df 01 00 00 ................
49 89 f4 89 d0 48 89 45-b0 48 89 f0 48 25 00 00 I....H.E.H..H%..
00 fc 44 89 e1 c1 e9 08-83 e1 3f c1 e6 04 81 e6 ..D.......?.....
c0 0f 00 00 48 09 ce 48-c1 e6 0e 48 09 c6 48 89 ....H..H...H..H.

Binary Images:
0x7ff81be49000 - 0x7ff81be74fff libsystem_malloc.dylib (*) <db7b390b-09ca-3e17-a367-5ff55dc92262> /usr/lib/system/libsystem_malloc.dylib
0x7ff81c075000 - 0x7ff81c577fff com.apple.CoreFoundation (6.9) <9b112884-be6c-3c7f-9a2a-a47c491105db> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x10132a000 - 0x103cb1fff com.adobe.Acrobat.framework (21.011.20039) <53a603b1-9bc8-3075-b84a-a767a7beea3c> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
0x7ff81c028000 - 0x7ff81c033fff libsystem_pthread.dylib (*) <ee564342-d8f2-396d-b642-40092cf34d82> /usr/lib/system/libsystem_pthread.dylib
0x7ff81bff1000 - 0x7ff81c027fff libsystem_kernel.dylib (*) <c1d58a50-5a4d-3bcb-a1fc-ec0902ce34d3> /usr/lib/system/libsystem_kernel.dylib
0x7ff81bef9000 - 0x7ff81bf81fff libsystem_c.dylib (*) <4b160c81-ec52-3243-aaba-49f719bbf617> /usr/lib/system/libsystem_c.dylib
0x7ff81cefb000 - 0x7ff81d2b5fff com.apple.Foundation (6.9) <bf00b016-c645-3574-b74f-4386750fb009> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7ff81be75000 - 0x7ff81bebbfff libdispatch.dylib (*) <67d92c93-aa68-34c2-964b-23e8a8d32098> /usr/lib/system/libdispatch.dylib
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.2G resident=0K(0%) swapped_out_or_unallocated=1.2G(100%)
Writable regions: Total=616.0M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=616.0M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 256K 1
ColorSync 216K 23
CoreGraphics 8K 1
CoreServices 352K 2
Foundation 16K 1
Kernel Alloc Once 8K 1
MALLOC 221.2M 53
MALLOC guard page 32K 8
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
STACK GUARD 56.0M 4
Stack 9752K 4
VM_ALLOCATE 36K 7
__DATA 33.3M 480
__DATA_CONST 27.5M 298
__DATA_DIRTY 1507K 191
__FONT_DATA 4K 1
__LINKEDIT 649.6M 27
__OBJC_RO 81.8M 1
__OBJC_RW 3136K 2
__TEXT 538.3M 494
__UNICODE 588K 1
dyld private memory 1024K 1
mapped file 133.8M 18
shared memory 772K 17
=========== ======= =======
TOTAL 2.1G 1637
TOTAL, minus reserved VM space 1.7G 1637

-----------
Full Report
-----------

{"app_name":"AdobeAcrobat","timestamp":"2022-02-28 12:26:49.00 -0500","app_version":"21.011.20039","slice_uuid":"198d58d0-2105-3aed-9f24-572ae94a04b1","build_version":"21.011.20039","platform":1,"bundleID":"com.adobe.Acrobat.Pro","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.2.1 (21D62)","incident_id":"31E27F06-0EC5-4BB6-8345-E3C40B23C450","name":"AdobeAcrobat"}
{
"uptime" : 6600,
"procLaunch" : "2022-02-28 12:26:47.8869 -0500",
"procRole" : "Foreground",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "MacBookPro15,4",
"procStartAbsTime" : 6633003969820,
"coalitionID" : 14154,
"osVersion" : {
"train" : "macOS 12.2.1",
"build" : "21D62",
"releaseType" : "User"
},
"captureTime" : "2022-02-28 12:26:48.9587 -0500",
"incident" : "31E27F06-0EC5-4BB6-8345-E3C40B23C450",
"bug_type" : "309",
"pid" : 8865,
"procExitAbsTime" : 6634074536251,
"cpuType" : "X86-64",
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AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x870), wl0: Jul 16 2021 18:25:13 version 16.20.328.0.3.6.105 FWID 01-30be2b3a
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Thunderbolt Bus: MacBook Pro, Apple Inc., 63.5

Report · Mar 01, 2022

Hi there

Hope you are doing well and sorry to hear that. As described the application is crashing on startup.

Please try to enable the root account in MAC and try using the application there and check.

If it still doesn't work, plase remove the application using the Acrobat Cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works

Regards

Amal

Report · Jul 22, 2019

I open Acrobat DC and it closes automatically in 5 sec. I do not know the version of Acrobat DC, because I can not open the program.

I tried all the other solutions already mentioned in other posts.

I tried to reinstall Acrobat DC and repair the Creative Cloud installation.

Report · Jul 23, 2019

Hi There,

Apologies for the trouble caused, as you are experiencing issues with Acrobat DC and you have tried to reinstall the application and repair installation and the issue still remains the same. We need some more information for a better understanding.

What is the OS and the version?
Are you connected to a home network or a work domain?

In the meantime, you may try the following troubleshooting steps:

Remove the application and its related files using the Adobe Cleaner Tool using the link - Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Reboot the system
Install the application with all the latest updates using the link - Download Acrobat DC installer for Enterprise term or VIP license

If that doesn't work,

For testing purpose, try using the application from the Admin account (windows) or Root account (Mac).

Let us know if this works for you, keep us updated with the results

Regards,

Amal

Report · Jul 23, 2019

What is the OS and the version?

Windows 10 64bits

Are you connected to a home network or a work domain?

home network

For testing purpose, try using the application from the Admin account (windows).

My user is admin, when i reboot in the safe mode it work.

5 days ago I installed Creative Cloude on this new laptop, my previous latpot I already formatted.

I will try this:

Remove the application and its related files using the Adobe Cleaner Tool using the link - Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Reboot the system
Install the application with all the latest updates using the link - Download Acrobat DC installer for Enterprise term or VIP license

Report · Jul 23, 2019

same problem, it opens and closes in 3 sec

Remove the application and its related files using the Adobe Cleaner Tool using the link - Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Reboot the system
Install the application with all the latest updates using the link - Download Acrobat DC installer for Enterprise term or VIP license

Report · Jul 23, 2019

As you are able to run the application successfully in safe mode, please try the following troubleshooting steps:

Please install all the mandatory and optional updates for windows.
Create a test user profile with full admin rights and install Acrobat, if it is working in a new user profile, then the issue is with the original user profile, please try to repair the operating system or the user profile.

Let us know if this works for you

Regards,

Amal

Report · Jul 23, 2019

I activated the admin user from the prompt. acrobat worked, but without me logging in to Creative Cloud.

Looks like acrobat isn't reading my signature.

Report · Jul 23, 2019

I tried:

Remove Adobe Intermediate CA and Adobe Content certificates;
Restart Credential Manager;
Remove Adobe User and Adobe App Certificates;

I uploaded the file: AdobeLogs_20190723_015610_309-win.zip

Report · Jul 23, 2019

Report · Jul 23, 2019

Works until I log in to Creative Cloud or Acrobat then closes, regardless if I'm in safe mode or with another user.

Report · Jul 23, 2019

I uninstalled all adobe software (premiere, photoshop, illustrator, after, creative cloud);
I ran the creative cloude cleaner;
I am installing again and apparently working again;

I will test and confirm that it worked.

Report · Jul 23, 2019

I give up that shit............

Adobe Community

Acrobat Pro crashes after opening

2 Correct answers