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Acrobat Pro Crashing Constantly on M1 Mac

New Here ,
Jul 29, 2021 Jul 29, 2021

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Acobat Pro seems to crash constantly when attempting to edit larger PDF files. Full uninstall/reinstall is not helping. Running on a M1 Mac, Big Sur 11.5.1. Any ideas?

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Crash or freeze , Edit and convert PDFs

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New Here ,
Apr 03, 2023 Apr 03, 2023

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Hi Amal. I use a 2021 M1 MacBook Pro running Ventura 13.1. Adobe has been updated as well.

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Participant ,
Apr 03, 2023 Apr 03, 2023

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Hi Landry,

 

Something to try (which seems to help): in Acrobat Preferences > General > Application Startup, is the "Enable native OS mode for optimal performance" enabled? If so, try disabling it. If that doesn't help, go to your Applications > Acrobat folder, click once on the Acrobat app, Get Info (Command - I), and enable the "Open with Rosetta" checkbox.

 

If all the above does not help, try the following (which will make no sense):

 

On your desktop, when you have a Finder window open and click once on a file, do you get a thumbail preview of the file on the right side of the window? If so, try disabling the preview feature withinin macOS.

 

Best regards,

hp

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New Here ,
Apr 04, 2023 Apr 04, 2023

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The first option I didn't see an Enable native OS mode. The second option I did and I haven't seen improvement. The third option doesn't happen with my Macbook Pro. I don't even know how to enable thumbnail preview if I wanted to. Any additional thoughts?

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Participant ,
Apr 04, 2023 Apr 04, 2023

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Hi Landry, disable the 'Open Using Rosetta' checkbox in the 'Get Info' window and then open Acrobat and see if the 'Enable Native OS Mode' checkbox is now present and if so, enable it.

 

As for the Preview thing, go to your desktop and open the hard drive. Click once on the Applications folder. Does a large folder icon appear to the right? If so, go to the 'View' menu at the top of the screen and choose 'Hide Preview'.

 

I have several M1 iMac's with Monterey and the very latest version of Acrobat and am not experiencing any crashes.

 

Hope this helps and best regards!

hp

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New Here ,
Apr 04, 2023 Apr 04, 2023

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So far this has worked for me, but I will update the group if I see it crash.

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Community Beginner ,
Apr 04, 2023 Apr 04, 2023

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If you by any chance use network drives to store PDFs, do not use AFP and instead chose SMB. That helped a lot for us.

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Participant ,
Apr 04, 2023 Apr 04, 2023

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While I can only speak to my experiences, AFP (via Acronis Files Connect (formerly ExtremeZ-IP)) has worked flawlessly. SMB, not so much.

 

Best regards,

hp

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Community Beginner ,
Apr 04, 2023 Apr 04, 2023

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AFP was dropped by apple in 2012. Even apple recommends SMB since mavericks. With the introduction to the M1 macs, AFP is completely screwed over in my experience. All our acrobat problems where resolved by switching to SMB. Synology also recommends using SMB.

I do not believe AFP is an option anymore.

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Participant ,
Apr 04, 2023 Apr 04, 2023

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Yes it was dropped and yes you are correct, it is not a canned option anymore with macOS unless one uses a product like Acronis Files Connect on a Window Server. I have several M1 Mac's and am having no issues connecting via AFP to my Windows Server. I may someday do away with AFP altogether but I've kept it as Apple's various implementations of SMB haven't been stellar.

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Community Beginner ,
Apr 04, 2023 Apr 04, 2023

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AFP was dropped by APPle as their default connection type, but it still works perfectly. Most times better than Apple's flavor of SMB if connecting to a fileshare that accepts both. I use AFP without an issue on 4 servers with over 100 users. 

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Community Beginner ,
Apr 04, 2023 Apr 04, 2023

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I gave this tipp because acrobat crashes every 5 seconds if you connect to a synology nas with AFP on M1 macs. It is also very surprising that Apple would recommend a windows protocol if their own would work flawlessly. That is obviously not true sir. You can still use what you want of course.

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Community Beginner ,
Apr 04, 2023 Apr 04, 2023

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we. by mentioning Synology NAS that raises its own set of problems, namely the firmware version of the NAS itself. We had numerous issues with Synology over SMB of folders disappearing and reappearing randomly. In fact it was so bad that we got rid of thats erver solution and moved to a Windows server running Acronis Files Connect and AFP. Works flawlessly. 

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New Here ,
Dec 05, 2023 Dec 05, 2023

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This isn't solved yet, dec. '23.........Acrobat won't even start up, it keeps hanging, isn't responding, and in activity monitor it shows up.....

Strange developer!....

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Adobe Employee ,
Dec 07, 2023 Dec 07, 2023

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Hi there

 

please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Regards
Amal

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New Here ,
Jan 11, 2024 Jan 11, 2024

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LATEST

Hello, 

 

Any updates on this? We just got a new iMac computer and adobe acrobat keeps crashing. We just downloaded the most recent version and halfway through filling out a document it loads and it crashes. 

 

Please fix this. 

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