When I try to open a certain PDF file, Acrobat gives me the following error message:
"There was an error opening this document. The file is damaged and could not be repaired."
However, if I right-click on the document and select "Open with [Chrome, Edge, Firefox], it opens and displays perfectly. I even tried downloading it from the browser, but I still get the same error.
Please help.
Adobe Acrobat Pro DC 2015 Release (Classic) | Version 2015.006-30493
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Getting the same regard with a file. It will open in browser but shows blank and error of it being damaged in Acrobat. Version has been updated and repair completed. Still no avail. This recently stared happening.
Getting the exact same problem. This thread doesn't seem to suggest a resolution? Adobe can you point the community in a direction to resolve what appears to still be an issue for some users in 2023!?
Many factors can prevent a PDF from opening in your browser or on your computer using Acrobat Reader or Acrobat. Try the suggestions in the help page https://helpx.adobe.com/acrobat/kb/cant-open-pdf.html to troubleshoot the problems.
You don't seem to understand the issue this user is having.
They're capable of opening the file in the browser extension chrome uses, however when they try downloading the file and opening it in Adobe's PDF reader they're unable to. I'm also having this problem. The help link you gave basically just tells them to download Adobe's PDF reader, but that's exactly the thing that isn't working.
It's likely something to do with how Adobe reads files vs. the way the chrome extension does.
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.
What is the version of the Acrobat Reader you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20380 installed. Go to Help > Check for updates and reboot the computer once.
same problem for me - checked for updates and all up to date . it is happening on numerous files , not just one . in some cases adobe says cannot find the path ? But starngely firefox and chrome can . Previous comment is correct - therefore why we need to pay for Adobe , when all others are more efficient and free !
I also have been having the SAME issue with Adobe Acrobat Pro 202 Release Classic ver 2020.005.30574 it is updated and I did a "repair" still nothing. I susepct the files I am having trouble with are being created by a third-party, i.e. one comes from my alarm company every day, today's problem is from my State - a license in PDF I need to print out.
So far, everything I have read in here from Adobe doesn't seem very helpful.
I finally uploaded it to a FREE pdf website, once uploaded, resaved it on my desktop, and now it works.
We're sorry to hear about your experience. We understand how important it is for your work to function smoothly.
it sounds like there may have been a compatibility issue with certain PDF files, possibly those generated by third-party sources. We'll investigate this further to ensure smoother compatibility in the future.
We're glad to hear that you found a workaround by using a free PDF website. However, we recognize that this isn't the ideal solution.
If you encounter similar issues in the future or have any other concerns, please don't hesitate to reach out to our support team directly. We're here to help and ensure that you have the best experience with Adobe Acrobat Pro.
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