Acrobat Pro DC Constantly Crashing when Placing .u3d File ...

Report · Sep 25, 2019

...Even when ''enabling 3d content'' has been ticked/checked... Opening a pdf with 3D content crashes as well. macOS Sierra v 10.12.6... Any help would be highly appreciated ! Cheers S

Report · Sep 26, 2019

Hey there!

As shared above, Acrobat crashes while opening a pdf with 3D content. Is this a behavior with only pdfs that has 3D content or other files too?

Since you have already checked the required 3D preferences setting. I would like you to check if these steps would help-

1- What's the version of Acrobat you are working with? Open Acrobat>Help>Check for update and install the latest patch.

2- Is it possible for you to upgrade your Mac OS?

3- Reset Acrobat's preferences settings to default and check back. Here are the steps how to do that: https://community.adobe.com/t5/Acrobat/How-to-reset-Acrobat-Preference-settings-to-default/td-p/4792...

4- Refer to this help artcile, where similar issues has been addressed. https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html#Basicsystemtr... try the basic troubleshooting suggested.

Let us know if none of the solution provided above works for you.

Thanks,

Akanchha

Report · Sep 26, 2019

Only pdf 's with placed 3D crashes or created pdf with 3D crashes. The answers to your questions are as follows::

-[1]- Acrobat DC 2019.012.20040

-[2]- Not possible atm to upgrade to Mojave - business decision

-[3]- Resetting preference did not help

-[4]-Have not tried this yet as this seems quite time consuming. I have however communicated this to our IT administrators.

The third party plug-in used used to create the .u3d is Esko. Esko had already looked into this and claims it is an Adobe issue. I have tested this on my colleagues computer - this also crashes. I have also logged in on another computer to re-down acrobat to test but still no success. I may need to re-download an older version of Acrobat [X] as this does seem to help but I need to fully test this. Please instruct me on how to re-download Acrobat x through the Cloud as I cannot seem to access this. as this is the only work around I can think of at the moment.

Report · Oct 19, 2019

Hey Susane, did you find a solution? I'm facing this problem too. I'm creating u3d files in photoshop, and enabling 3D content allows me to place the 3D, but any other actions crash Acrobat.

Cheers,

Nik