Acrobat Pro DC crashes when opening multiple files

[sands329]

I am unable to open more than one file with Acrobat Pro DC. I can open the first PDF just fine, but opening a second causes the application to crash without warning. This problem has only started in the last day or two. Previously, I observed Acrobat crashing when moving the open window between monitors (removing from one and docking on another). I have tried this with many different files of varying size, restarted windows, and no luck so far. I am using version 2019.008.20080 on a Windows 10 Pro machine. Has anyone seen this or have any suggestions?

[vamsi123456maniac]

i forgot to mention the app version number, so here it is "Adobe Acrobat DC (64 bit)  21.007.20099"

[Francis5FDE]

Hi,

I've just had a look and 2d graphics acceleration has disappeared from my Preferences for Page Display as well - however, I can still open as many PDFs as I like at the same time. If you've still got problems with crashes when you try to open multiple PDFs, I suggest you uninstall the program from your machine, restart the machine, install a new copy of the program and try again. Good luck.

[vamsi123456maniac]

Hi, 

@Francis5FDE hope you're doing good. i'll try uninstalling the version I'm on and try to re install it again and let you know. thanks for the suggestion.

[Don_46]

OK, this does work for me. Apologies for misunderstanding that this had, indeed, been solved.  

Many thanks

[defaultb4jngyty9o23]

Translate 

Open Adobe Acrobat >>> Edit >>> Preferences >>> Page Display >>> Use 2D graphic accelaration >>> Reboot the application.

[Mendipden]

I have Acrobat X1 and could not open multiple pages. To clarify, you need to switch off 2D graphic acceleration, so untick the box. Works perfectly now. My thanks to our Chinese friend above.

[defaultl7clzr972w37]

I don't have anything in preferences > page view that shows anything "2D viewing".  None of these solutions work for me.  Has anyone made any progress on this?

[Amal.]

Hi there

Hope you are doing well and sorry to hear that.

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20117 (Win), 20112 (Mac). Go to Help Check for updates and reboot the computer once.

Please try to repair the installation form the help menu (Win Only) and reboot the computer once and check.

You may also try to create a new test  user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal

[defaultl7clzr972w37]

I've since found out that it appears my windows user profile is corrupted.  I created another profile and adobe opens the files fine.  I'm not having issues with any other program, only acrobat DC pro.  So, that's interesting.  Regardless, that appears to be the problem.  The version I'm running is on Windows 64 bit.  Version: 22.1.20117.0

[Amal.]

Hi there,

As the application is working fine in the new user profile,  there isn't much that we can do, please try to repair the affected user profile and see if that works.

Regards

Amal