Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
1

Acrobat Pro DC prints blank pages

New Here ,
May 07, 2018 May 07, 2018

An Adobe Acrobat Pro DC user is sometimes unable to print or preview  Adobe PDF documents.

When this issue occurs if the user opens a PDF file and does a print preview of the file the file shows as a completely blank page. When the user prints the file it also prints as a completely blank page.

This user is running Adobe Pro DC version 2018.011.20038. All Adobe updates have been installed and there are no more updates available.

All Windows updates have also been installed on this user's Windows 10 computer.

So far the only fix I have been able to find has been switching the user's file association for opening PDF files over from Adobe Pro to Adobe Reader DC (which also has all updates installed and is running the 2018.011.20038 version).

When the user does a print preview of and then prints these exact same files within Adobe Reader the files print successfully and without any problems.

What can be done to fix this issue?

TOPICS
Print and prepress
48.4K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 ACCEPTED SOLUTION
New Here ,
May 08, 2018 May 08, 2018

The first comment in the https://forums.adobe.com/thread/2228328 site fixed the issue.

View solution in original post

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 08, 2018 May 08, 2018

The first comment in the https://forums.adobe.com/thread/2228328 site fixed the issue.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 23, 2021 Mar 23, 2021
LATEST

No, that is not the correct answer.

Only solution I found was to restart computer.

Adobe Acrobat is messing something

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines