Copy link to clipboard
Copied
I have a Creative Cloud license. I installed Acrobat Pro DC on my Mac. When I select "Create PDF" from the Tools tab, I get a dialog box with "this feature is not included in your current acrobat license". I have already contacted my adobe administrator at work and they confirmed I am licensed.
The same dialog comes up for "Edit PDF" and "Export PDF".
I have tried this on 2 different Mac with my login, and experienced the same issue. (One is El Capitan, and the other is Yosemite OS)
Please advise on how to get this working.
Thanks!
John
Copy link to clipboard
Copied
This solved my problem:
1. Close acrobat
2. open regedit
3. goto HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\DC\Activation
4. change "Disabled" to 1
5. restart acrobat
6. click on activate when the screen pops up
7. restart acrobat
Copy link to clipboard
Copied
Adobe licensing may be the worst in the entire software world. This worked after 30 minutes of trying to figure out why it didn't work.
Copy link to clipboard
Copied
What steps (menu items or buttons) do you follow to try to convert to Word?
Copy link to clipboard
Copied
File->Export To->Microsoft Word->Word Document
Copy link to clipboard
Copied
Hmm, this used to be under Save As, not Export. It works for me but I have a subscription version. Adobe might have broken this in the permanent license version. Anyone else tried it with a perpetual license and the new update?
Copy link to clipboard
Copied
Try following
Sign out from Acrobat (Help > Sign out)
Close the application.
Windows
Remove following folders
C:\Users\[your username]\AppData\Local\Adobe\OOBE
C:\Program files (x86)\Common Files\Adobe\SLCache
C:\ProgramData\Adobe\SLStore
Then run Acrobat as administrator (right-click on the shortcut > more > run as admin), enter Adobe ID and password, click "License this software" end enter serial number.
Mac
Remove following folders
Macintosh HD/Users/[your username]]/Library/Application Support/Adobe/OOBE
Macintosh HD/Library/Application Support/Adobe/SLCache
Macintosh HD/Library/Application Support/Adobe/SLStore
and empty the trash bin.
Then run Acrobat, enter Adobe ID and password, click "License this software" end enter serial number.
Copy link to clipboard
Copied
Thanks so much for this tip! Worked like a charm.
Copy link to clipboard
Copied
This is not working for me. I'm at my wits end, and Adobe's customer support is both non-existent and absolutely horrible. It is just ridiculous that I'm paying for a program that does not work properly almost all of the time. And then when I try to contact customer support, the answer is that I do not have an account, even though I do. What is going on. ????????????????????
Copy link to clipboard
Copied
Perfect...
Find more inspiration, events, and resources on the new Adobe Community
Explore Now