acrobat pro dc "this feature is not included in your current acrobat license" dialog selecting "Create PDF"

[SYR EDU]

I have a Creative Cloud license.  I installed Acrobat Pro DC on my Mac.  When I select "Create PDF" from the Tools tab, I get a dialog box with "this feature is not included in your current acrobat license".  I have already contacted my adobe administrator at work and they confirmed I am licensed. 

The same dialog comes up for "Edit PDF" and "Export PDF".

I have tried this on 2 different Mac with my login, and experienced the same issue.  (One is El Capitan, and the other is Yosemite OS)

Please advise on how to get this working.

Thanks!

John

[nickc20786620]

Adobe licensing may be the worst in the entire software world. This worked after 30 minutes of trying to figure out why it didn't work.

[Test Screen Name]

What steps (menu items or buttons) do you follow to try to convert to Word?

[margueritek]

File->Export To->Microsoft Word->Word Document

[Test Screen Name]

Hmm, this used to be under Save As, not Export. It works for me but I have a subscription version. Adobe might have broken this in the permanent license version. Anyone else tried it with a perpetual license and the new update?

[Dotoki2]

Try following

Sign out from Acrobat (Help > Sign out)

Close the application.

Windows

Remove following folders

C:\Users\[your username]\AppData\Local\Adobe\OOBE

C:\Program files (x86)\Common Files\Adobe\SLCache

C:\ProgramData\Adobe\SLStore

Then run Acrobat as administrator (right-click on the shortcut > more > run as admin), enter Adobe ID and password, click "License this software" end enter serial number.

Mac

Remove following folders

Macintosh HD/Users/[your username]]/Library/Application Support/Adobe/OOBE

Macintosh HD/Library/Application Support/Adobe/SLCache

Macintosh HD/Library/Application Support/Adobe/SLStore

and empty the trash bin.

Then run Acrobat, enter Adobe ID and password, click "License this software" end enter serial number.

[darzniece]

Thanks so much for this tip! Worked like a charm.

[Nathaniel Cook]

This is not working for me.  I'm at my wits end, and Adobe's customer support is both non-existent and absolutely horrible.  It is just ridiculous that I'm paying for a program that does not work properly almost all of the time.  And then when I try to contact customer support, the answer is that I do not have an account, even though I do.  What is going on. ????????????????????

[danieli74129276]

Perfect...