Acrobat Pro DC - version 21.0 - 64-bit - missing tools

Report · Feb 21, 2022

Hi there, I have recently upgraded my laptop, just before Christmas, and Creative Cloud has been transferred over to it. I only noticed the other week but when I opened Acrobat Pro DC only a small number of tools are now available - not the full suite. It looks like a standard version rather than Pro - it's missing many tools including 'Prepare a form' which is what I need. My version of Adobe Acrobat Pro DC is 21.0 and it's 64-bit. Has anyone had this issue? I have uninstalled and reinstalled the app. I have had Nitro added to my laptop - could there be a conflict with that? Any help would be appreciated. Thanks!

Report · Feb 21, 2022

And I'm on Windows 10. I forgot to say!

Report · Feb 21, 2022

- What tools are you missing?

- What does it say under Help - About Adobe Acrobat?

Report · Feb 21, 2022

I only have Create PDF, edit PDF, Export PDF, Fill & Sign, Export, Comment, Stamp and Measure in the tools section.

This is what it says in the About Adobe Acrobat section:

Adobe, the Adobe logo, the Adobe PDF logo, and Acrobat are either registered trademarks or trademarks of Adobe in the United States and/or other countries. All other trademarks are the property of their respective owners.

Portions Copyright IntegrityWare, Inc

Portions copyright Right Hemisphere, Inc.

Portions are the result of a cooperative development process by Adobe and Microsoft Corporation.

Third Party notices, terms and conditions pertaining to third party software can be found at: http://www.adobe.com/go/thirdparty.

Report · Feb 21, 2022

I suspect you're using Reader, not Acrobat.
Please post a screenshot of the About window.

Report · Feb 21, 2022

Here's a pic of the About info. It says Acrobat Pro DC at the top.

Report · Feb 27, 2022

Hi Louise,

Thanks for reporting this to us.

We'd like to know that when you have upgraded your laptop, did you transferred the CC from backup or did a fresh install?

You may try this and let us know if that helps:

1- Quit the CC desktop application.

2- Use this cleaner tool for the removal of Acrobat traces: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

3- and do a fresh install: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html

Thanks,

Akanchha

Report · Mar 01, 2022

Hi Akanchha,

Thank you for your reply. It may have been a backup version but I won't know as it was performed by the IT dept at my work. I have asked our IT helpdesk to try the options you have mentioned here as I don't have the authorisation myself. I will report back later with any news.

Thanks,

Louise

Report · Mar 11, 2022

Thank you for this! I have been fighting this issue for months and could not figure out why my fancy version was missing so many tools (I was missing all the pro tools). I searched the internet for hours for solutions could never find anything that referenced this issue. I followed your instructions and now I have a full functioning version of Acrobat DC.

It would be nice if this issue/resolution came up in the help articles when searching for "<ToolX> missing" or similar search term.

Thanks again you made my day!

Trever

Report · Mar 14, 2022

Hi Trever,

Its good to hear that this issue has now been resolved.

Let us know if there's any further assistance is required.

~Akanchha

Report · Mar 23, 2022

This method did not work for me. It only happened on work laptop. I don't have problem at home. Any other suggestions?

Report · Mar 30, 2022

Yes, mine is still not working. I've had the 32-bit version reinstalled but that doesn't seem to make much diference. The tool appear for a couple of days and then they diappear again. My IT dept are currently looking into it so will let you know if I find out anything.

Report · Mar 30, 2022

I have tried many things with work laptop. Nothing works so far. At home, I don't have problem with missing tools. I used the same installation file.

Report · Mar 30, 2022

Hi @Louise23175086ye5a and @sychuong5ECE

Hope you are doing well and sorry for the trouble.

Would you mind sharing the screenshot of the issue you are experiencing for a better understanding? Also, please share the version of the Acrobat DC and the OS you are using?

Also, we would need the file C:\Program Files\Adobe\Acrobat DC\Acrobat\cryptocme.sig

from the affected machine for further investigation of the issue.
You may share the file as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

Regards

Amal

Regards
Amal

Report · Mar 30, 2022

I have Windows 10 Enterprise.

Report · Mar 30, 2022

<?rsa version="1.0" encoding="utf-8"?>
<Configuration>
<Product Id="Crypto-C ME">
<Version>RSA BSAFE Crypto-C ME 4.1.2.0 2015-11-30 15:09</Version>
<ReleaseDate>2015-11-30 15:09</ReleaseDate>
<ExpDate>""</ExpDate>
<Copyright>
Copyright (C) RSA
</Copyright>
<Library Id="master">cryptocme</Library>
</Product>
<Runtime Id="runtime">
<LoadOrder>
<Library Id="ccme_error_info">ccme_error_info</Library>
<Library Id="ccme_aux_entropy">ccme_aux_entropy</Library>
<Library Id="ccme_base">ccme_base</Library>
<Library Id="ccme_asym">ccme_asym</Library>
<Library Id="ccme_ecc_accel_fips">ccme_ecc_accel_fips</Library>
<Library Id="ccme_ecc">ccme_ecc</Library>
<Library Id="ccme_base_non_fips">ccme_base_non_fips</Library>
<Library Id="ccme_ecc_accel_non_fips">ccme_ecc_accel_non_fips</Library>
<Library Id="ccme_ecc_non_fips">ccme_ecc_non_fips</Library>
</LoadOrder>
<StartupConfig>
<SelfTest>OnLoad</SelfTest>
</StartupConfig>
</Runtime>
<Signature URI="#ccme_error_info" Algorithm="FIPS140_INTEGRITY">MDwCHACeUCfioZIBVs34bG92a/mks9BmgpD31H6ckDYCHA/8odviedGw0aK+1GcNi4cZtvMhYfqUEbqBp70=</Signature>
<Signature URI="#ccme_aux_entropy" Algorithm="FIPS140_INTEGRITY">MD0CHDUdGW1CmzROG41aEagmJu/tpDahH9R8Ig0NaSwCHQCp0erZdEHlz6Hw2UDK/wkod3vPO1gWJPnJLakv</Signature>
<Signature URI="#ccme_base" Algorithm="FIPS140_INTEGRITY">MD4CHQCrQUg1P2t07DT0Nao0AIeRb0tCXHEn5qpxAnHWAh0AhF9YtUJk2+XiXyEbc5LrZJKHT/0ljX3qAsF2qw==</Signature>
<Signature URI="#ccme_asym" Algorithm="FIPS140_INTEGRITY">MDwCHAqYF4W0BBy3Mj0oHS18a/GuNYkx7WGRjXTIhzkCHB3aVJystqvBBOl6BLeTn4jP7j0y3YCfGLVbSJo=</Signature>
<Signature URI="#ccme_ecc_accel_fips" Algorithm="FIPS140_INTEGRITY">MDwCHGsu9POGTKq8MBvqQH8Aaiv15ZU7YkPbjgejKbICHEzbLI49mTRULHIOJWyA1FRtG2q8YB7Tcf0l/XQ=</Signature>
<Signature URI="#ccme_ecc" Algorithm="FIPS140_INTEGRITY">MD0CHDX5knA7xWoAhRjQOBK/BqLMBrpoyAq0k1y6t2wCHQC5PpaVQsXfoOzm0pYi2zxfY/6MPo+eHZClbZPE</Signature>
<Signature URI="#ccme_base_non_fips" Algorithm="FIPS140_INTEGRITY">MD0CHQClygZVeiD5ADSVxJH2DFXi77MaRCcqogGwa0hGAhxH5ZcsPpjibjs0BDDmbbF4C5PH4r11uuJ7D8hm</Signature>
<Signature URI="#ccme_ecc_accel_non_fips" Algorithm="FIPS140_INTEGRITY">MD0CHQCbB3Ncg2vU8fk/nPAuOi81L9m8eNnjQsJjNmHlAhwnPWsTWwOrUjkF1StslM5oeyrIb/Jryi3TXKxD</Signature>
<Signature URI="#ccme_ecc_non_fips" Algorithm="FIPS140_INTEGRITY">MDwCHCBtQBntxQe6wAXK4vrRwRR7HiDKTPkoVavTx9YCHAILTGZXSKWwc6thM5hOwR9T9ZC4RM5mSXVxZkE=</Signature>
<Signature URI="#master" Algorithm="FIPS140_INTEGRITY">MDwCHHRIsiUo6hbEjjm4Yxl53jLZA6IhxpwCi4+TY/MCHFSdm1gKxNQ9iXrR8hsck4l3sbCkFbnHAgwGxos=</Signature>
<Signature URI="#Crypto-C ME" Algorithm="FIPS140_INTEGRITY">MD0CHCwizu0q2NeRJTluoZqqhOSc6Ixwl4oKWf7A5/0CHQCWy9vyc5uVb8/zxJn+zmswvHtJEc+zLptVcUJO</Signature>
<Signature URI="#runtime" Algorithm="FIPS140_INTEGRITY">MD0CHQCs6UJaaY5HpMvqCka9bJt6XNyrhmWGVGWY6E6cAhwOsrCGzERaEK1p65DD0lHEM3Riu0F7MAiO34ZZ</Signature>
</Configuration>

Report · Mar 30, 2022

My OS is Win10 20H2

Report · Mar 30, 2022

I see the same tools as pitcured above. Just the basic ones.

Report · Mar 30, 2022

Hi there

We are sorry to hear that .

Would you mind sharing the version of the Adobe Acrobat DC you are using? Go to help > About Acrobat and make sure you have the recent version 22.1.20085 installed. Go to help > Check for updates and reboot the computer once.

Also, please share the complete screenshot of the tool page from the Acrobat Pro DC application.

Regards

Amal

Regards
Amal

Report · Mar 30, 2022

ACC said my Acrobat is up-to-date. and nothing in Help

Report · Mar 30, 2022

I updated to the latest version and it did not help.

Report · Mar 30, 2022

Hi Amal,

I have version 2022.001.20085 installed. It is up to date. Here is the tool page

Regards,

Louise

Report · Mar 31, 2022

Hi Louise.

We are sorry to hear that and thank you for sharing the screenshot.

Please try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html and reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.

regards

Amal

Regards
Amal

Report · Apr 05, 2022

Hi,

My IT department have completely removed Creative Cloud and reinstalled it. The Adobe Acrobat Pro worked for about a day with all tools - then the next day - they had disappeared again.

It's like my account is syncing with the cloud and these certain functions are not available within my account the next time I use it.

Louise

Report · Apr 05, 2022

Hello Louis,

I don't see that problem on my end. I installed this on my home computer and I don't see that problem. Only work computer. I am planning to wipe the work laptop and reinstall a fresh copy to see how it goes. I will keep you guys posted.

Le