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Louise23175086ye5a
Participating Frequently
February 17, 2022
Question

Acrobat Pro DC - version 21.0 - 64-bit - missing tools

  • February 17, 2022
  • 6 replies
  • 20202 views

Hi there, I have recently upgraded my laptop, just before Christmas, and Creative Cloud has been transferred over to it. I only noticed the other week but when I opened Acrobat Pro DC only a small number of tools are now available - not the full suite. It looks like a standard version rather than Pro - it's missing many tools including 'Prepare a form' which is what I need. My version of Adobe Acrobat Pro DC is 21.0 and it's 64-bit. Has anyone had this issue? I have uninstalled and reinstalled the app. I have had Nitro added to my laptop - could there be a conflict with that? Any help would be appreciated. Thanks!

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    6 replies

    S
    sychuong5ECE
    Participating Frequently
    October 3, 2022

    Don't install from Creative Cloud.  It did not work for me.  Search for Adobe Acrobt 64-bit and you will see a link to download.  Install that manually.  It will help.

      L
      Louise23175086ye5aAuthor
      Participating Frequently
      October 3, 2022

      Thanks. I will give this a try.

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      November 4, 2022

      Hi @Louise23175086ye5a and Everyone

       

      Hope you have been able to finish the installation. If not, then here's a direct link to download the installer for Acrobat : https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

      Let us know if it doesn't help!

       

      Thanks,

      Akanchha

      S
      sychuong5ECE
      Participating Frequently
      October 3, 2022

      Hi all,

          I have the same issue before. I have my laptop wiped out and installed the Acrobat 64-bit version manually from the link I got from someone posted in Adobe Community.  It works fine now.  Have not had any issue with lost tools yet.  If installed from Adobe webinstall, the problem will appear again.  My corporate IT did it before but it kept coming back until I did it manually.

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        Louise23175086ye5aAuthor
        Participating Frequently
        September 30, 2022

        We have removed the app, cleaned the laptop and reinstalled it and now using the 32-bit version of Adobe Acrobar Pro DC. I still have the same issue. The tools appear straight after it being installed but then disappear the next day I go to use it again. I still have a ticket with my IT department but we still can't seem to find a solution.

        try67
        Community Expert
        try67Community Expert
        Community Expert
        February 21, 2022

        - What tools are you missing?

        - What does it say under Help - About Adobe Acrobat?

          L
          Louise23175086ye5aAuthor
          Participating Frequently
          February 21, 2022

          I only have Create PDF, edit PDF, Export PDF, Fill & Sign, Export, Comment, Stamp and Measure in the tools section.

          This is what it says in the About Adobe Acrobat section:

          Copyright © 1984-2021 Adobe. All rights reserved.

          Adobe, the Adobe logo, the Adobe PDF logo, and Acrobat are either registered trademarks or trademarks of Adobe in the United States and/or other countries. All other trademarks are the property of their respective owners.

          Portions Copyright IntegrityWare, Inc

          Portions copyright Right Hemisphere, Inc.

          Portions utilize Microsoft Windows Media Technologies. Copyright (c) 1999-2002, 2006 Microsoft Corporation. All Rights Reserved.

          Portions are the result of a cooperative development process by Adobe and Microsoft Corporation.

          Copyright 2003-2021 Solid Documents Limited.

          Third Party notices, terms and conditions pertaining to third party software can be found at: http://www.adobe.com/go/thirdparty.

           

           

            try67
            Community Expert
            try67Community Expert
            Community Expert
            February 21, 2022

            I suspect you're using Reader, not Acrobat.
            Please post a screenshot of the About window.

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              Louise23175086ye5aAuthor
              Participating Frequently
              February 21, 2022

              And I'm on Windows 10. I forgot to say!

                M
                mike_4711
                Participating Frequently
                February 17, 2022

                I have installed Acrobat Pro on a second pc via Creative Cloud. For some reason I see the Reader tools only on that pc even though I am logged in. Repairing the installation, reinstalling didn't help. Activated devices only shows two which is fine. Any ideas on how to enable the full set of tools? 

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                mike_4711
                Participating Frequently
                February 18, 2022

                Anyone? Maybe even someone from Adobe?

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