Acrobat Pro DC won't complete installation on my Macbook Pro.

[jenb24281417]

I've tried several times to install the download from https://cloud.acrobat.com/acrobat?trackingid=KSCNY  and each time install errors out at about 50% through. I'm on a Macbook Pro running Sierra.

[kglad · Accepted solution]

do you have an acrobat subscription?

if so, you should install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your acrobat subscription.

[jenb24281417]

I do, but I never get to the point of seeing a log in screen - just a generic message that the installer encountered an "unexpected failure" and to try again then contact support. I contacted support and after sitting in chat the agent just disconnected me without offering any solution.

[kglad]

did you install the cc desktop app (screenshot below)?

[jenb24281417]

thanks, kglad - I installed the CC and everything is working fine now. appreciate your help.

[kglad]

you're welcome.