Acrobat PRO install fail Windows 11

[Dianne30691816pcad]

When I purchased Acrobat PRO 8 days ago, it appeared was successfully installed but unable to open app.  Thinking must need step to authenicate licence, confirmed My Account shows "up to date" tried to first access via Creative Cloud but Acrobat still fail to open. I'm confused shows Acrobat PRO in plan and Acrobat as product icon. I don't know what to do to expedite reoslution.  I've followed conversations and worked through adobe and community support suggestions & microsoft support suggestions, but have not made any progress.  I hope attached acc and adobegc log files from c:Windows\temp are helpful for Adobe Technical team to interpret what the issue is preventing successful install Acrobat PRO on my notebook, appreciate assistance with what needs to be done to fix.   

Thanks & Kind Regards.

[Abambo]

When I purchased Acrobat PRO 8 days ago,

By @Dianne30691816pcad

What version did you buy, and where did you buy? Acrobat 8 is very, very old.

[Dianne30691816pcad]

I purchased eight days ago 23/06/23 from Adobe, version 23.003.20215. My plan shows Acrobat PRO, Creative Cloud shows Acrobat "up to date" click on OPEN does not work, error logs suggest install fail may be related to "genuine" product verification. How do I speak to person and get assistance from Tech Support team?

[try67]

In your original message it looks like you wrote you bought "Acrobat 8" (some days ago), which is impossible (at least not from Adobe). I think you meant to write you bought "Acrobat" (8 days ago). Right?

[Test Screen Name]

That's how I read it. But we get so many messages from people trying to run Acrobat 8, that I had to look at it twice... 

I observe, Dianne, you say it seemed to install but doesn't open. Do you get any messages when you try to open?

[Dianne30691816pcad]

No nothing happens, no message displayed, just fails top open.

[Dianne30691816pcad]

That's correct, as per earlier message update, eight now nine day ago on 23/06/23 purchased from Adobe, version 23.003.20215. My plan shows Acrobat PRO, Creative Cloud shows Acrobat "up to date" click on OPEN does not work, error logs suggest install fail may be related to "genuine" product verification.

Please is there anyone who can direct or guide how I speak to a person and get assistance from Tech Support team? 

[Dianne30691816pcad]

I apologise for confusion original message type 8 days instead of eight days, appreciate the feedback, noted take more care in the future 🙂  Thanks!

[mariahweyne]

Try unistalling using this tool - AcroCleaner — Acrobat Desktop Tools and Utilities (adobe.com) 

After uninstalling try reinstalling - you can use this link How to download and install Acrobat DC subscription on your computer (adobe.com) or by installing the CC desktop app -How to download the Creative Cloud desktop app (adobe.com)

Hope this works.

[Dianne30691816pcad]

Thank-you everyone for your responses and tips try to help resolve the issue Acrobat PRO install fail on my Windows 11 computer.  I did work through all suggestions multiple times and also actioned Microsoft recommend clear updates cache. It was so annoying nothing woprked to fix Adobe Acrobat fail to open.
I'm so pleased to share Adobe is now working on my computer! I eventually found a youtube video, thankfully acknowledge Sudeep Regmi, advised via REGEDIT  to remove corrupt "Image File Execution Options" Adobe debugger reference ... unknown why was path to an "Avast" exe.

The good news, unable to access Acrobat is now yesterday issue 👏
I remain disappointed in Adobe Systems not allow ability to speak to person in technical support team, and quality of after-sales customer focus.

Again I appreciate assistance and tips from support community. 

This call for help is closed.

Thanks again and kind regards,

Dianne

[vicveco]

Can you please share the link to the video or at least its name? Thank you