Acrobat Pro is not opening in Windows 11

[Aric28827613iyf1]

I am trying to open Acrobat Pro after download and it will not open. I had tried to uninstall it and reinstall it several times. Nothing has worked. Can you help me?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[try67]

What version of Acrobat Pro, exactly? Where did you download it from?

Is the issue happening when you run the installer itself, or when you try to run the application after installing it?

[Meenakshi Negi]

Hi Aric28827613iyf1,

Thank you for reaching out, and sorry about the trouble.

Please try to repair the application installation. Reboot the machine once.

If that does not help, remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html). Reboot the machine.

Then reinstall the latest version from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html. 

If you still experience issues in opening Acrobat, please share the following logs:

Crash logs: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html. 

Process logs: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html. 

Let us know how it goes.

Thanks,

Meenakshi