Acrobat Pro is slow and fails to open file almost constantly.

[Toby36934133u7uq]

Recently ,for some reason my Acrobat Pro has become super slow and fails to open PDF's regularly. I know there are add-ins I dont tneed but am unsure which to disable. I have to try multiple times to open a file. Nothing opens. Then I have to go to Task Manager and "end task" for sometimes 5 or more Adobe's. Then just maybe it will open if I try again. This is awful and embarrassing.  Especially during a Teams or Zoom when I need to open a file. See pic.

Maybe its time to look elsewhere for PDF management. 

[intel777]

I pay a monthly subscription fee, and I use the latest of Microsoft products. Thi is rediculus that I Adobe has chosen to not fix this issue and release an update for all of us. It's real sad as Adobe is not cheap.. and there are far better and much cheaper solutions but due to the name I've been sticking with a product that does not work and causes aggravation. Not right guys yall are a 200 billion dollar company by market cap, get your Self together. 

[BMR-Studio]

I find the solution!

Uninstall...

[kip_8063]

I've tried the various solutions posted in this thread. Not working. 

Since Adobe is uninterested in addressing this, is there a PDF Editor alternative that folks recommended. Waiting 20-30 seconds to open 1 to 2 page pdfs is non-functional. 

This is a gamebreaking bug, or feature. 

[Marques Purnell]

My company is having this same issue but worse. We are using Adobe Acrobat Pro for our PDF file and editing needs.

Here is the issue at hand:

 - We can open a PDF file by double clicking on the file icon (whether its a saved file, within an email, or online)

 - After opening the first file, when we try to open additonal PDF files, it takes roughly 2-3 minutes for the additional PDF files to open....slowing up work progress.

 - Here is the kicker, if we try to open a file from within Adobe Acrobat Pro (Click FILE > OPEN > select PDF file)...it opens up without issue however, this workaround is not a viable solution for us.

I have been working with Adobe Tech Support for sometime now and no resolution has been found. Everytime I work with them, they ask me to capture logs so that they can analyze but again, no solution.

I have also tried the troubleshootings steps that are mentioned within this forum but again, no solution.

My company does not use Malwarebytes but use the Microsoft Windows Defender (a beefed up version) for our anti-virus needs.

Also, the issue is only occurring on our workstations that are on our network...if I try to replicate the issue on my home pc or laptop, the issue does not occur....mind you, I am installing and using the same version of Adobe Acrobat Pro that is installed on our company workstations.

[Marques Purnell]

Another note...If I launch Adobe Acrobat Pro app and then try to open a PDF document by double clicking on the file icon, the delay occurs.

[usermac]

Marques Purnell, all that that you report is what happens here as well with the latest Adobe Acrobat Pro DC (Continuous Release, Version 2025.001.20577, Unified App) and before on Mac.

Why does Adobe take so long to fix these critical bugs for such an expensive software? Should we use alternatives like Readdle PDF Expert?

[usermac]

TO ADMINS: And why it is not possible to edit message here using Safari on Mac? Clicking More and Edit Reply does nothing. Until about 10 minutes or so, whcn the field to edit shows. Really shocking.

[usermac]

TO ADMINS. I have tried to edit many, many, many times the previous message above posted 20 hours ago to no avail. Clicking More to Edit Reply does nothing. I visit thousands of sites each year and this is the only site where it happens. Searching Google for

Cannot reply Adobe community forum using Safari on Mac

shows many users with such problem. Why a company like Adobe makes such mistakes? Why such bugs are not fixed after many users reported them? Maybe it is time to switch to competitors.

[Amal.]

Hi there,

Hope you are doing well and sorry to hear you’re having trouble editing your post on the Adobe Community using Safari on your Mac. We know it’s frustrating when something doesn’t work the way it should.

Please try the steps below and see if that works:

1. Clear Safari’s cache and cookies, then sign in again

2. Turn off any browser extensions or ad/content blockers for a while.

3. Try using another browser like Chrome, Firefox, or Edge to see if it works there.

~Amal

[optimistic_intuition4579]

Sadly, this is a KNOWN ISSUE but Adobe hasn't fixed it yet. I contacted their support and they referenced bug# ADC-4490483

https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-slow-to-open-files/m-p/14993889