Acrobat Pro Request e-signatures goes missing then greyed out (MacOS Sequoia)

[Mark26729933bnr0]

Hello,

Been battling Acrobat Pro to request signatures on what I believe is a basic .pdf file. It's a public document, from the National Institute on Aging Genetics of Alzheimer's Disease Data Storage (NIAGADS), which you can download here

I have Acrobat Pro (v. 2024.003.20180) on MacOS Sequoia (15.0). Originally, `Request e-signatures` was missing entirely under `E-Sign`. Logging out of my corporate account and back in seemed to restore the option, but it remains greyed out.

All I want is to have a central document that eight people can sign without sending it around an email chain. I don't understand why this is so difficult.

Most of the solutions I've seen are for Windows machines. I've tried the following:

1.  Instructions from this thread
2.  Converting the document to `Reader Extended PDF` (no difference)
3.  Another document that has certificate fields.

Would appreciate any help.

[sanchij95032186]

Hi Mark,

Apologies for the inconvenience!

Can you please share your account Id which you are using on Acrobat?

Can you please share your time zone and availability for further communication?

Thanks

Sanchi

[Mark26729933bnr0]

Hello Sanchi,

My account ID is my corporate ID, which I can't share publicly. Is there another way to do this?

I live in the Eastern US timezone and my schedule is generally pretty flexible. 

[sanchij95032186]

Hi MArk,

Please share details on this Id: sancjain@adobe.com.

Also, please share acromon logs from here: For Mac: ~\Library\Application Support\Adobe\Acrobat\DC\Acrobat\AcroLog

Thanks

Sanchi

[haoqiang_3001]

same here

[Mark26729933bnr0]

For anyone else who comes across this thread, the problem remains as of December 5, 2024 (release 

24.005.20307.0). I emailed Adobe folks privately and haven't heard back.

Will try to report back if I learn anything new.