Copy link to clipboard
Copied
Bonjour, lorsque je réduit la taille du fichier Acrobat pro se ferme, impossible de faire cette manip avec n'importe quel fichier
Copy link to clipboard
Copied
Hi Marianne,
Sorry to hear about your experience.
As per the description, it looks like Acrobat is crashing upon reducing the file size. Does it happen when you are trying to reduce any specific PDF file size or any random pdf?
Please check the following details:
1- Make sure you have the latest version installed Open Acrobat>help>check for update
2- Check with a file that isn't a very larger one.
3- Or first change the following preferences setting
Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat
Note: these changes are only for testing purpose. Once tested, please change it back to the previous setting.
Thanks,
Akanchha
Copy link to clipboard
Copied
Bonjour,
la dernière version est installée
j'ai testé sur un fichier léger
et quand je veux accéder aux préférences Acrobat se ferme
Merci de votre aide