Acrobat pro white screen and crashing

[gary_0651]

I have manual cleanup by uninstalling and removing Adobe folders in below locations:

C:\Program Files (x86)\Common Files

C:\Program Files

C:\ProgramData

C:\Users\username\AppData\Local

C:\Users\username\AppData\LocalLow

C:\Users\username\AppData\Roaming

Reinstalled 3 times.. updated latest driver updates from Dell. No further win updates available! At my wits end.. and help appreciated! Many Thanks!

Faulting application name: Acrobat.exe, version: 24.2.21005.0, time stamp: 0x66b40754
Faulting module name: Acrobat.exe, version: 24.2.21005.0, time stamp: 0x66b40754
Exception code: 0xc0000409
Fault offset: 0x0000000000337f7d
Faulting process id: 0x0x2014
Faulting application start time: 0x0x1DAFD763CA19EAB
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Report Id: da61d472-b9ac-4706-8408-9f9c38a17d62
Faulting package full name:
Faulting package-relative application ID:

[Tariq Dar]

Hi @gary_0651,

Sorry for the delayed response and troubled experience. 
Some of the known issues have been fixed. Please ensure your copy of Acrobat is updated. To update, launch Acrobat > Help > Check for Update. 

If you are still experiencing this issue and to better assist you, would you mind sharing a few details :

• OS Version
• Adobe Acrobat Version that you are using
• Is the issue specific to a file? If Yes, please share the file if possible.
• If you are experiencing App freeze/ Crash, you could share dumps with us by following https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html.
• Also, please help us with the process monitor logs: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.htm.l

Thanks for sharing your feedback and for your patience.

~Tariq

[gary_0651 · Accepted solution]

Resolved - was running in compatibility mode! Removed that and working perfectly again.



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[Tariq Dar]

I am glad it is working for you, @gary_0651!
Thanks for letting us know and updating this thread.