Acrobat Pro

[ATHANASIA MAR22132577wa1d]

Hello all, I just purchased the Adobe Creative Coud. Trying to edit a PDF document but I see I do not have Adobe Acrobat Pro though it was mentioned in the inclusions when I was purchasing it. can you please advise where I can find it?

[BarlaeDC]

Hi,

If you have the creative cloud app installed, it should be on the list of applications you can install.

If it is not on that list, then can you let use know the package you signed up for?

[ATHANASIA MAR22132577wa1d]

Thank you BarlaeDC,

I have bought the Creative Cloud mentioning to contain all these:

By now I have downloaded most of the available applications:

please help how I can get the Adoce Acrobat Pro as this is the most important I need and as a teacher, I bought the creative cloud to have all the applications. the price I got it was a promotional one at 192.47 euros anual. It was on cyber monday offers and it expired yesterday. 

thank you in advance for your help. 

[Test Screen Name]

It is there, in your screen shot. Acrobat DC, is in this case Acrobat Pro DC. 

[ATHANASIA MAR22132577wa1d]

Thank you LEGEND. why can't i edit any pdf documents? i click on

but it doen't not allow me to write or delete any letters or images

[Test Screen Name]

If Edit does not work, it might be that the document is protected. Please go to File > Properties, then click the Security tab. This will show the current document's security settings; it must say "No security".

[ATHANASIA MAR22132577wa1d]

it says 'no security' but it does not allow me to edit it.

[Test Screen Name]

Ok, here are some ideas.

1. Sometimes there is a message along the top of the window, with extra information. For example "This file is a PDF/A file and cannot be edited". Do you see a message?

2. Please try adding text (instead of editing) for a test. Click the Add Text button in the toolbar along the top, click and type. What happens?

If you are still stuck, please share a screen shot of the document open in the whole Acrobat screen - unless the info is sensitive.

[ATHANASIA MAR22132577wa1d]

hello again, i am really upset as i am trying to work and i cannot! 

when i open a pdf file, it does not allow me to edit it and when i press the 'edit' button it does nothing! for some reason, the below came upa and i pressed it to see what is happening:

then it asked me to change my plan:

why does it ask me to change my plan even though i bought a plan than includes the Acrobat Pro dc application? when i purchased it, it mentioned the below to be included:

if i cannot find a solution, i will need to cancel  my submission. please contact me asap and i would appreciate it if a technician or specialist teamviewred me to see what is happening!

thank you!

[Bernd Alheit]

You can't edit the file when you open it Acrobat Reader.

[Test Screen Name]

And also - your operating system exact version, please.

[JR Boulay]

Can't you click on the "Open" button?

[ATHANASIA MAR22132577wa1d · Accepted solution]

did not know that it is the same as Pro...

[JR Boulay]

Adobe has always handled the name of Acrobat Pro oddly, even in the title of this forum the mention "Pro" is not indicated, which causes many confusion.

🙂

[Test Screen Name]

You seem to have installed Acrobat Reader NOT Acrobat. Please uninstall it with the Control Panel, then use the Creative Cloud Desktop app to install Acrobat.

[JR Boulay]

No, Acrobat Reader never appears in this panel.