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Acrobat "SAVE AS" window is Blank

Community Beginner ,
Oct 17, 2018 Oct 17, 2018

Is there a glitch in an updated version of Acrobat? I can not save, nor print any documents in today. It doesn't matter if I <Save> <Save As>.

<Print> is going back to an old window for printing.

All other programs function fine in this regard.

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Install update and subscribe to Acrobat
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1 ACCEPTED SOLUTION
Adobe Employee ,
Oct 17, 2018 Oct 17, 2018
LATEST

Hi AspenJEM,

As per the issue description mentioned above, you are unable to print or save pdf file using Acrobat, is that correct?

Could you try rebooting the machine once if you haven't already and try saving pdf files again? Does that work?

If not, try the steps given in the following thread under "correct answer":

"save as" pop up box does not allow me to save the document.

Let us know the dot version of Acrobat and the operating system you are using on the machine? To check the version: Identify the product and its version for Acrobat and Reader DC

Also, don't share your personal details with someone pretending to be from Adobe support. Could you share more information on this via private message:  How Do I Send Private Message

Let us know if you need any help.

Shivam

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Adobe Employee ,
Oct 17, 2018 Oct 17, 2018
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Community Beginner ,
Oct 17, 2018 Oct 17, 2018

Someone is responding as if they work for customer care and asked me for my Skype email. I don't think they are part of Adobe Team as stated

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Community Beginner ,
Oct 17, 2018 Oct 17, 2018

I can work around it by printing "as a PDF", but would rather have the problem solved.

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Adobe Employee ,
Oct 17, 2018 Oct 17, 2018
LATEST

Hi AspenJEM,

As per the issue description mentioned above, you are unable to print or save pdf file using Acrobat, is that correct?

Could you try rebooting the machine once if you haven't already and try saving pdf files again? Does that work?

If not, try the steps given in the following thread under "correct answer":

"save as" pop up box does not allow me to save the document.

Let us know the dot version of Acrobat and the operating system you are using on the machine? To check the version: Identify the product and its version for Acrobat and Reader DC

Also, don't share your personal details with someone pretending to be from Adobe support. Could you share more information on this via private message:  How Do I Send Private Message

Let us know if you need any help.

Shivam

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines