Acrobat Reader DC - Print Jobs Stuck in Spooling Status Indefinitely

[Guest]

Hey All!

Our organization has recently applied for enterprise deployment license for Adobe Acrobat Reader DC and begun upgrade from Reader XI to DC. Since doing so, many users have reported that print jobs get stuck in "spooling" status indefinitely. New print jobs are plagued by the same problem. A machine reboot temporarily resolves the issue, but the problem returns after a few hours or so. This is happening on our Windows 7 and Windows 10 clients. Our active DC version is 2019.012.20035.

I notice a couple other questions that seem related or the same as my issue at these links: https://forums.adobe.com/thread/494837

https://forums.adobe.com/thread/2275180

These questions are quite old and, as such, I am unsure if they are still relevant.

[Lukas Engqvist]

Spooling is a tricky one because it is most likely also connected to your printer driver and OS.
Is it with all files? Do you get this'd you print as image? The printer and printer driver could also be part of the problem.

[Guest]

Thanks for the reply! Printing as an image works just fine. All pdf files

are affected. A reboot temporarily resolves the problem. A user will report

that they have been able to print all morning and then all of a sudden a

job will not print and any successive jobs simply will not print. These

additional jobs when the device is caught in this state never reach the

print queue. But as I stated earlier, image print works fine.

[Abambo]

Please keep in mind that print as image is a work around, not a solution. However, when it works, it's great to have.

[Guest]

Agreed. If it was not implied in my comment, I am hoping for more of a solution to this rather than a workaround. Thank you for adding that clarity to this discussion!