Acrobat Sign won't stop sending reminders on a complete agreement!

[SuesRomeo]

I hope someone can help because the AI chat is just terrible!

I have a fully signed and executed agreement, however the person I sent it for signature to continues to get the reminders to sign. It has been 4 weeks now and they are becoming irritated. 

There is no "clock" beside the agreement, the agreement is showing as fully complete - I don't know what else to do.

Can someone please help me shut these off?

[creative explorer]

@SuesRomeo It sounds like the automatic reminder rule is still active for that agreement or for your account. Please disable reminders by going to Manage or Agreements in Adobe Sign, open the completed agreement, choose More (or the agreement actions menu), select Reminders and Cancel all active reminders; also check your account-level Reminder settings and any workflow or integration (Power Automate, Salesforce, Zapier) that might be re-triggering notices, and confirm the signer’s email address isn’t listed twice or in another pending agreement.

[Meenakshi Negi · Accepted solution]

Hi SuesRomeo,

Thank you for reaching out.

Please try the suggestion shared by "Creative Explorer". if that does not help, we suggest to reach out to Acrobat Sign support team to get the backend settings checked. You may use the steps sugested in the following help document: https://adobe.ly/4neWEa8. 

Let us know if you need any help.

Thanks,

Meenakshi