Acrobat will not open/crashes

[SparrowInkDesign]

This has been happening for well over a week. Creative Cloud couldn't even get it to uninstall, but I finally got it uninstalled, used the cleaner, deleted everything I could find and reinstalled but still encountering the same issue. 

[creative explorer]

@SparrowInkDesign it crashes and freezes? What exactly are you doing? What OS and version are you using?  A little more information please.

[AnandSri]

Hello @SparrowInkDesign

I hope you are doing well, and thank you for reaching out.

++Adding to what our community product expert has requested, could you please try the following steps, and let us know how it goes:

• Please restart the computer once.
• Use the Acrobat Cleaner tool to remove the currently installed app and any leftover files that may be causing the issue.
• Restart the computer.
• Use the direct link to download the Acrobat.
• Right-click on the setup file and run it as an Administrator.

Please ensure that all Adobe apps and the Creative Cloud app are closed during the process. Additionally, download and install all mandatory and optional updates for the operating system.

For testing purposes, please create a test user profile with full admin rights, install Acrobat, and check the performance.

If the issue continues, please provide the following information: the current version of the operating system on your device and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Ensure that you select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

Thanks,

Anand Sri.